Payment Arrangements

Request to Pay Your Bill In Installments

Special payment arrangements may be available for your account. You can call our Automated Special Services line at (703) 750-7944 to request to pay your balance in three (3) monthly installments. If eligible, you may make your request online through the Washington Gas eService Center. Click here to learn more about the eService Center. If you have additional questions, you may call us at (703) 750-1000 to speak to a customer service representative.

Request An Extension

The Payment Extension Plan can extend the due date for some customers — usually individuals whose main source of income is a monthly government or pension check. Twenty (20) day extension requests can be made by calling us at (703) 750-1000.

Dispute Procedures

To dispute service turn-off or your bill amount, please call us at (703) 750-1000 or you can submit your request through the dispute your bill online form.

Energy Assistance

Customers that are having trouble paying their Washington Gas bill should contact us immediately at 703-750-1000. For information about energy assistance programs, click here.