Customer News

A Message to Our Customers

Notice – New Payment Address 

In an effort to provide improved customer service, Washington Gas’s payment mailing address will change effective June 1, 2009.  The new payment address is as follows:

Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

This address change is for Washington Gas payments only.  All other correspondence should be sent to our service center at 6801 Industrial Road, Springfield, VA 22151. If you have any questions or concerns, please feel free to call 703-750-1000.  Please be aware that this change does not affect customers who make payments through the Automatic Payment Plan, Electronic Funds Transfer (EFT) or washingtongas.com. However, if you make your payments via online banking, please update your records with the above address.

Customers may continue to make payments using our Automated Services Line, 703-750-7944 or in person at the following offices:

Washington Gas Main Office
101 Constitution Avenue, NW
Washington, DC 20080
8:30 a.m. to 4:30 p.m., Monday through Friday,
except holidays

Washington Gas Anacostia/Congress Heights Office
3101 Martin Luther King, Jr., Avenue, SE
Washington, DC 20032
8:00 a.m. to 4:00 p.m., Monday through Friday,
except holidays

Washington Gas will continue to accept payments via Drop Box: In Maryland, use the 24-hour drop box available in the parking lot of our Forestville office at 4000 Forestville Road. In Virginia, a 24-hour drop box is located in the parking lot of our Springfield location at 6801 Industrial Road. In the District of Columbia, customers will find drop boxes at our main office and Anacostia locations. Washington Gas accepts only
checks and money orders at drop boxes.

Western Union: You may pay your gas bill through the Quick Collect service at locations nationwide. Call Western Union at 1-800-325-6000 for the location nearest
you and for applicable Western Union service fees.

Frederick and Shenandoah customers may pay their bills in person or by drop box
at the following offices:

Frederick Gas
1800 N. Market Street
Frederick, MD 21701
8 a.m. to 4:30 p.m., Monday through Friday,
except holidays

Shenandoah Gas
350 Hillandale Lane
Winchester, VA 22602
7:30 a.m. to 4:30 p.m., Monday through Friday,
except holidays

washingtongas.com

Customer Service: 703-750-1000
Natural Gas Leaks/Emergencies: 911 or 703-750-1400

Frederick County, MD Customers
Customer Service: 301-662-2151
Natural Gas Leaks/Emergencies: 911 or 301-662-2151

Shenandoah, VA Customers
Customer Service: 540-869-1111
Natural Gas Leaks/Emergencies: 911 or 540-869-1111

A Message to Maryland Residential Customers

Notice: Availability of Flexible Payment Plans in Maryland

On April 24, 2009, the Maryland Public Service Commission (PSC) issued an order lifting the temporary delay in termination procedures that had been mandated by the commission, and established new payment plan requirements for listed utilities, including Washington Gas.

What you need to know if you are residential customer:

• Flexible payment plans are available to all residential customers.
• If you have a delinquent account, you must contact Washington Gas to negotiate a payment plan free of interest or additional late fees. Failure to contact Washington Gas may result in service termination.
• If you and Washington Gas are unable to agree upon a payment plan, you may appeal directly to the Maryland PSC's Office of External Relations at (410) 767-8028. Under existing regulations service termination is suspended until the dispute is resolved.
• Financial assistance with the payment of energy bills may be available if you meet eligibility requirements (see contact information below).

Contact Information
• Washington Gas Customer Service: (703) 750-1000
• Frederick Gas Customer Service: (301) 662-2151
• Maryland Energy Assistance Program (MEAP): 1-800-332-6347
• Utility Service Protection Program (USPP): 1-800-352-1446
• Washington Area Fuel Fund (WAFF): 1-888-318-9233

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Notice to Virginia Customers

Virginia Weather Normalization Adjustment (WNA)

New Washington Gas Bill Payment Address

If you use home banking software or lose your payment envelope, be sure to use the new payment address.