If you smell gas, leave the area immediately and call 911 or the Washington Gas emergency line.
Washington Gas has specific phone numbers to address customer service, project and rebate inquiries.
Please use the drop down below to navigate to the appropriate contacts.
Customer Service Gas Emergency Line Telecommunications Relay Service TTY TTD Automatic Name Change Program Damage Prevention Call Before You Dig Gas Theft Hotline Customer Service Converting to Natural Gas Rebates Customer Service Interruptible Service Large Industrial Commercial Properties Combined Heat and Power Commercial Properties Small Commercial Properties Large Commercial Equipment and Rebates Energy Efficiency Rebates Small Residential Projects Plan-Approved Projects Commercial Properties Small Commercial Properties Large Multifamily Projects Engineered Sales Support Economic Development Projects Contractors Trade Relations and Manufacturer Promotions Construction Service Abandonment PROJECTpipes DC-Construction MD Construction VA Construction Director - DC Construction Director - MD Construction Director - VA Construction Employment Opportunities Employment Verification Media Inquiries 24Hour Media Contact Line Shareholder Inquiries Corporate Compliance Hotline
Automated Self-Service Line:
703-750-7944
Customer Service and Billing:
844-WASHGAS (844-927-4427)
View the Customer Service Phone Menu.
Shenandoah Valley, VA.:
540- 869-1111 or (800) 566-7436
To opt out of Check Conversion Program, call 1-888-862-4422 then select option 1. Please complete the online form. We will respond as soon as possible.
customersupport@washgas.com
(Please note this email is not for gas emergencies)
Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151
Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047
For a list of walk-in-offices and drop boxes (accepting payments), visit our Payment Options page.
General Customer Service Hours:
Monday: 8 a.m. to 8 p.m.
Tuesday – Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. - 5:00 p.m.
(Except major holidays)
Manager, Sales
Monday through Friday: 8 a.m. to 5 p.m.
Manager, Energy Efficiency Programs
Maryland and Virginia
Manager, Energy Efficiency Programs
Maryland and Virginia
Energy Efficiency Program Specialist
Maryland and Virginia
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