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CONTACT WASHINGTON GAS

CONTACT WASHINGTON GAS

Gas Emergency Line: (703) 750-1400 or (800) 752-7520

If you smell gas, leave the area immediately and call 911 or the Washington Gas emergency line.

Washington Gas has specific phone numbers to address customer service, project and rebate inquiries.

Please use the drop down below to navigate to the appropriate contacts.

Questions?

Call 703-750-1000

Customer Service

Phone

Automated Self-Service Line:
703-750-7944

Customer Service and Billing:
703-750-1000

View the Customer Service Phone Menu.

Global Express Payment Locations:
1-800-989-6669

Shenandoah Valley, VA.:
540- 869-1111 or (800) 566-7436

 

To opt out of Check Conversion Program, call 1-888-862-4422 then select option 1. Please complete the online form. We will respond as soon as possible.

Email

customersupport@washgas.com

(Please note this email is not for gas emergencies)

Address

Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151

Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

For a list of walk-in-offices and drop boxes (accepting payments), visit our Payment Options page.

View a list of Global Express Authorized Payment locations.

 

Hours

General Customer Service Hours:
Monday - Friday: 8 a.m. - 9 p.m.
Saturday: 8 a.m. - 4:30 p.m.

(Except major holidays)

 

Interruptible Service

Phone

Interruptible Hotline: 703-750-4773

Email

keyaccounts@washgas.com

Large Industrial Commercial Properties / Combined Heat and Power (CHP)

Tricia Bonner

Commercial Account Manager

Commercial Properties (1.5 MBTUs or less)

Telesales Department

Phone

703-941-HEAT (4328)

Email

941sales@washgas.com

Hours

Monday through Friday: 8 a.m. to 5 p.m.

Commercial Properties (More than 1.5MBTUs)

Terrence Frasier

Commercial / Large Residential Account Manager

 

EMAIL

tfrasier@washgas.com

 

REGIONs

Virginia



David Shults 

Commercial Account Manager

 

EMAIL

dshults@washgas.com

 

REGIONs

Maryland and Washington, D.C.

Commercial Equipment and Rebates

Joshua McClelland

Senior Outreach Specialist, Energy Efficiency and Corporate Sustainability

Regions

Maryland

Energy Efficiency and Rebate Programs

Sean Skulley

Project Manager

Regions

Maryland and Virginia

Rebates

Roger Moffatt

Energy Efficiency Program Specialist

Regions

Maryland and Virginia