Skip navigation

Pay Bill
Search
Menu
CONTACT WASHINGTON GAS

CONTACT WASHINGTON GAS

Gas Emergency Line: (703) 750-1400 or (800) 752-7520

If you smell gas, leave the area immediately and call 911 or the Washington Gas emergency line.

Washington Gas has specific phone numbers to address customer service, project and rebate inquiries.

Please use the drop down below to navigate to the appropriate contacts.

Questions?

Call 703-750-1000

Customer Service

Phone

Automated Self-Service Line:
703-750-7944

Customer Service and Billing:
703-750-1000

View the Customer Service Phone Menu.

Global Express Payment Locations:
1-800-989-6669

Shenandoah Valley, VA.:
540- 869-1111 or (800) 566-7436

 

To opt out of Check Conversion Program, call 1-888-862-4422 then select option 1. Please complete the online form. We will respond as soon as possible.

Email

customersupport@washgas.com

(Please note this email is not for gas emergencies)

Address

Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151

Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

For a list of walk-in-offices and drop boxes (accepting payments), visit our Payment Options page.

View a list of Global Express Authorized Payment locations.

 

Hours

General Customer Service Hours:
Monday - Friday: 8 a.m. - 9 p.m.
Saturday: 8 a.m. - 4:30 p.m.

(Except major holidays)

 

Converting to Natural Gas

Telesales Department

Phone

703-941-HEAT (4328)
703-750-7691 (Fax)

Email

941sales@washgas.com

Address

Washington Gas Light Company
Attn: Telesales Department
6801 Industrial Road, 3rd Floor
Springfield, VA 22151

Hours

Monday through Friday: 8 a.m. to 5 p.m.

Energy Efficiency Programs

Sean Skulley

Project Manager

Regions

Maryland and Virginia

Rebates

Roger Moffatt

Energy Efficiency Program Specialist

Regions

Maryland and Virginia