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ENERGY ASSISTANCE

ENERGY ASSISTANCE

Maryland, Virginia and D.C. Energy Assistance

Payment Assistance

If you've fallen behind, please let us help you. There are some payments assistance programs available to help you manage your Washington Gas bill, including the Low-Income Home Energy Assistance Program (LIHEAP) and the Washington Area Fuel Fund.

Low Income Home Energy Assistance Program (LIHEAP):

Through the Low-Income Home Energy Assistance Program (LIHEAP), the federal government distributes funds to the various states including the District of Columbia, who then gives grants to qualified applicants to help you pay your energy bills. 

Apply here.

  • District of Columbia Residents

    If you or someone you know is having difficulty paying a natural gas bill, please contact the Department of Energy & Environment (DOEE) at 311 or online at https://doee.dc.gov/, to determine eligibility for the following programs. Eligibility for most programs depends on household size and total household income. Other factors may apply depending on the program.

    LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

    Through this program, the federal government distributes funds to the District of Columbia which, in turn, provides grants to qualified applicants to help them pay their energy bills.

    RESIDENTIAL ESSENTIAL SERVICE (RES)

    With this program, eligible households may qualify for a discount on a portion of the natural gas they use each month during the heating season from Nov. 1 to April 30. To be eligible for the RES discount, customers must:
    • Use natural gas as the principal source for home heating; and
    • Be certified by the Department of Energy & Environment (DOEE) as eligible for the Low Income Home Energy Assistance Program (LIHEAP).

     

    Washington, DC English Application
    Washington, DC Spanish Application

  • Maryland Residents

    If you or someone you know is having difficulty paying a natural gas bill, please call the Office of Home Energy Programs at the Maryland Department of Human Resources at 800-332-6347 or your local energy office at the numbers provided (see back). You can also visit the state’s website at https://dhs.maryland.gov/office-of-home-energy-programs/

    EmPOWER LOW INCOME ENERGY EFFICIENCY PROGRAM (LIEEP)

    This program provides home weatherization services – such as weather-stripping, caulking, plastic window covering and gas furnace tune-up and replacement – at no cost to eligible families. For more information, contact the Maryland Department of Housing and Community Development at 855-583-8976 or visit https://dhcd.maryland.gov/Residents/Pages/lieep/default.aspx 

    MARYLAND ENERGY ASSISTANCE PROGRAM (MEAP):

    MEAP, federally funded through the Low Income Home Energy Assistance Program (LIHEAP), assists customers with paying their winter heating bills. Grants are based on family size, income and the type of fuel used for heating. Applicants are eligible to apply for the MEAP program only once each program year, July 1 - June 30. For additional information, please see the link below:

    Energy Assistance Toolkit

    UTILITY SERVICE PROTECTION PROGRAM (USPP):

    The USPP begins the first week of November and is available to residential customers who are eligible for MEAP. With USPP, participation requires enrollment into a year-round even monthly budget billing program.

    WEATHERIZATION ASSISTANCE PROGRAM (WAP)

    Funded by the U.S. Department of Energy, WAP provides technical and financial assistance to help low-income residents reduce their energy     bills. WAP performs energy audits and installs audit-recommended energy efficiency measures to help families maintain energy-efficient, safe      and healthy homes. The program is administered through selected community-based organizations that hire local contractors to install the energy efficiency measures recommended by the energy audit. For more information, contact the Department of Energy & Environment (DOEE) at 311 or online at https://doee.dc.gov/.

  • Virginia Residents

    If you or someone you know is having difficulty paying a natural gas bill, please consider the following information.

    VIRGINIA ENERGY ASSISTANCE PROGRAM (VEAP)

    VEAP, federally funded through the Low Income Home Energy Assistance Program (LIHEAP), assists eligible customers in paying heating and cooling bills. Eligibility factors include household size, total household income, heating source and type of dwelling.
    To determine eligibility, obtain an application for assistance or to receive more information about the program, call the Virginia Department of Social Services’ Information and Referral Line at 211 or 800-230-6977. You also may visit 211virginia.org or
    www.dss.virginia.gov.

    WEATHERIZATION ASSISTANCE PROGRAM

    This program provides funds for qualifying families to help finance repairs and improvements to home heating and cooling systems and covers   the cost of installing energy-saving measures in the home. This program does not offer assistance with paying utility bills. For more information, call the Virginia Department of Housing and Community Development at 804-371-7000 or online at https://www.dhcd.virginia.gov/.

    Virginia Crisis Assistance Application (English)
    Virginia Crisis Assistance Application (Spanish)

    LOW-INCOME ENERGY AUDIT AND WEATHERIZATION PROGRAM

    Washington Gas works with Community Housing Partners (CHP) Energy Solutions, a nonprofit organization based in Virginia, to install weatherization measures to qualified Virginia residents. The program provides energy efficiency measures to households living in affordable multifamily properties, as well as single-family homes. Typical measures installed may include but are not limited to the following: Water heater tank insulation, water pipe insulation, low-flow showerheads and attic insulation.

    Learn more about the program and find out if you qualify here.

  • Washington Area Fuel Fund (WAFF)

    Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills. Utility assistance is available regardless of the type of fuel used to heat a home. That means residents do not have to be customers to receive assistance and, in general, a family of four earning up to $75,050 could be eligible. Anyone seeking to receive funds from WAFF can fill out the application at http://salvationarmynca.org/gethelp/ through May 31.

  • Additional Information (All States)

    While disconnections are currently suspended, and late fees waived, we are aware that you are concerned about the future and the possibility of a large bill. Most billing-related inquiries can be managed online where you can easily pay your bill and access the latest information on your account and view the latest updates 24 hours a day, 7 days a week. We encourage all customers to sign up for our free, E-bill service, which is also accessible at https://eservice.washgas.com. Additionally, we offer several payment arrangements designed to meet your needs.

    In-Person Payment Available at 7-Eleven 

    • You can also make quick and easy cash payments at any local 7-Eleven store. There is no charge for this payment option.


    Telephone Payment Option

    • By phone 844-WASHGAS (844-927-4427) using your checking account information or debit /credit card free of charge.