Washington Gas Suspends Disconnections, Waives Late Fees, Offers Payment Arrangements During Coronavirus Pandemic
At Washington Gas, we recognize the stress and strain that the Coronavirus (COVID-19) pandemic is presenting to our community and to our country. All of us are feeling the impact of this unprecedented public health situation. I want to assure you that Washington Gas recognizes the essential role natural gas plays in the daily lives of our customers. During these challenging times, we want to remove any added stress that comes with this uncertainty. That’s why we are suspending disconnections and waiving late fees on customer bills until we get past this crisis. These actions are automatically in place and do not need to be requested. In addition, we are offering payment arrangements designed to meet our customers’ needs. We will continue to be there for you each and every day, providing the natural gas service you rely on for so many important needs. To view the entire letter to customers, click here for more.
Learn more about our response to COVID-19.
Customers behind on payments can depend on the Washington Gas Cares program for support.
A Pre-Hearing Conference in this proceeding has been set for September 28, 2020, beginning at 10 a.m.
A Message to Our District of Columbia Customers: NOTICE ABOUT OUR RATES
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