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Customer Advisory: January Bill

Washington Gas would like to inform you that you may have noticed that there was a slight increase in your bill in January compared to previous months. The increase in your January 2017 bill is attributable to an additional eight days of natural gas usage in December 2016. Those eight days of gas usage in December 2016 were billed in January 2017, due to the transition to the new customer information system that required a system outage from Dec. 22, 2016 – Jan. 2, 2017. Your bill, with normal seasonal usage, should return to normal levels starting with your February 2017 bill.

Stories & News

Customer Advisory
Customer Advisories

Residential Essential Services Program

Learn more about the Residential Essential Services Program.

Terry McCallister
Customer Advisory
Customer Advisories

Customer Advisory: New Customer Support System

We strive to improve the customer experience. That’s why we recently introduced a new customer support system. Learn how these changes affect you.

EService Update
Customer Advisories

eService Portal Update

Washington Gas appreciates your patience as we continue to focus on resolving technical issues with our eService portal.

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