Skip navigation

En Español Pay Bill
Search
Menu
MEDIA CENTER

MEDIA CENTER

Customer Advisory: New Customer Support System

Washington Gas

Washington Gas strives to continue to improve our services and customer experience when interacting with our company. We have recently implemented our new customer support system and there are a few changes to the eService system that apply to you.

You now have a new 12-digit account number, which you will receive with your next bill/eBill. However, your log-in information remains the same. Please make note of this change for your reference on any payment or bank accounts that you may need to update. As a precaution, we will continue to store and accept your former 10-digit account number.

As of January 3, 2017, your account history for 2016 is available for review. Additional account history will be available later this week. If you have any additional question regarding your account, please contact the Call Center at 703-750-1000.

You can login to eService with your username and password, or check your account as an unregistered user by providing your account number (10 digit: 1234.56789 or 12-digit: 123456789123) and address.

Available Payment Options:

• eService - Check, Debit and Credit Card payments. No fees
• Payment Lines – 800-823-9200 or 703-750-7944 (debit/credit cards). No fees
• Customer Service – Account & Bill assistance -703-750-1000. Mon-Fri - 8 a.m. to 9 p.m.; Sat - 8 a.m. to 4:30 p.m.; Sun - Closed

Password Reset: Click on “Forgot Password?”. New password must include 8-16 characters, one capital letter, one lowercase letter, one number and one symbol.



Stories & News

Customer Advisory
Customer Advisories

Update on Equifax Data Breach

Equifax has provided an update concerning their recent data breach. Based on their update, the core credit database that Washington Gas utilizes was not impacted.

Customer Advisory
Customer Advisories

Notice of Evening Hearings for Public Comment

Evening hearings for the purpose of receiving public comment in connection with the Merger of AltaGas, Ltd. And WGL Holdings, Inc. are scheduled for September 26 and September 28.

Customer Advisory
Customer Advisories

Notice of Pre-Hearing Conference

A pre-hearing conference with the Maryland PSC on the proposed merger between WGL and AltaGas is set for May 30.

Customer Advisories

Corporate Headquarters Moving to The Wharf in 2018

Washington Gas is moving its corporate headquarters to The Wharf in 2018.

Subscribe to the Washington Gas e-newsletter

Need assistance with this form?