Skip navigation

En Español Pay Bill
Search
Menu
NATURAL GAS INCREASES HOME HEATING EFFICIENCY

NATURAL GAS INCREASES HOME HEATING EFFICIENCY

Customer Story: Debbie and Ralph L.

Residential

Location: Oak Hill, VA

 

When Ralph and Debbie purchased their home more than 20 years ago, they were heating their home with an electric heating pump. Years later, when they were ready to convert their home to a new heating source, they had limited options. With no natural gas pipeline available to their community, they chose to use oil to heat their home.

 

Challenge

In need of new heating equipment and weary of fuel-supply issues, they were ready to choose another energy source. While hefty heating bills were also a determining factor, the couple cites the lack of reliable fuel as their primary reason to convert their home. During one winter alone, they had run out of oil three times, leaving them without heat.

 

Solution

With increased comfort, reliability and efficiency in mind, Ralph and Debbie began the process of converting their home to natural gas. After inquiring about natural gas with Washington Gas at a local home show, they received gas less than two weeks later. Because the homeowners were primed and ready to convert with a contractor lined up and completed paperwork in hand, we were able to assist with facilitating the smooth and timely process. Various Washington Gas departments coordinated seamlessly to bring natural gas to their home.

 

Results

With a new high-efficiency boiler installed, they are now using natural gas for home heating and water heating. The homeowners have been able to increase their heating efficiency from 80% to 95%, an effective way to lower heating bills and increase immediate comfort during the winter season. After being without heat for only 12 hours during pipeline installation, their home now has constant, consistent heat. To further increase their efficiency and reduce utility costs, they have plans to add a natural gas range, fireplace and dryer to their home.

 

Testimonial 

"The people we worked with at Washington Gas made the difference. There was great followup with keeping us updated on the process. I was surprised a large utility could treat a residential customer so speedily."

- Ralph and Debbie L.,Residential Homeowners

Stories & News

Media Center Image
Energy Efficiency

Washington Gas Recognizes Top Performing EmPOWER Contractors

Washington Gas announces 2021’s top performing contractors for the EmPOWER Contractor Network.

 Plumbing BusineCustomers All Benefit From Washington Gas Rebates
Residential

Plumbing Business and Customers All Benefit From Washington Gas Rebates

Clarksburg Plumbing has been serving the indoor and outdoor plumbing needs of residential and commercial customers in the greater Washington, D.C. area since 2008.

Washington Gas Rebates Help Homebuilders Stand Out From the Competition
Energy Efficiency

Washington Gas Rebates Help Homebuilders Stand Out From the Competition

Craftmark began participating in the Washington Gas Residential Rebates Program in 2018, when a representative told them about opportunities to receive cash back for installing high-efficiency applia

News & Updates

Energy Assistance Options for Customers

Washington Gas offers assistance with energy programs.