Walk-In Offices Now Open: Tuesdays and Thursdays 8 a.m. – 4.p.m.

Washington Gas is pleased to share that our customer service Walk-In Offices are now open two days a week.

As part of our ongoing efforts to transform our customer experience, our Walk-In Offices in our Washington, D.C. (Anacostia), Maryland (Frederick) and Virginia (Shenandoah) locations will allow customers to take care of most of their needs.

Washington, D.C. (Anacostia)
2288 Martin Luther King Jr Ave SE,
Washington, DC 20020

Maryland (Frederick)
1800 N Market St,
Frederick, MD 21701

Virginia (Shenandoah)
350 Hillandale Rd Winchester, VA 22602-2485

Each week, the hours of operation are Tuesdays and Thursdays from 8 a.m. to 4 p.m. For your convenience, customers can visit these facilities in person to perform several account tasks, including confirming and/or changing account information, paying bills, and making general inquiries about bills and a variety of services.

For safety during COVID-19, we ask that customers observe safe social distancing practices, wear a mask and follow other posted safety guidelines while inside. In addition, there will be capacity limits as to how many people may be in the office to allow for safe social distancing. We apologize but some customers may have to wait outside of the office due to capacity limits in the office.

We appreciate your patience and cooperation and we continue to improve our customer experience and make it easier to connect with us each and every day