Climate Business Plan Community Meeting
Please join us on January 26, 2021 from 5 to 6:30 p.m. for our virtual community meeting: Energy Efficiency—What’s in it For You?
Act now to avoid possible disconnects and late fees for lack of payment
Dear Valued Customer:
Every day, our team works to deliver essential, reliable natural gas service to you. We know that difficult economic times have made it challenging for some customers to stay current with their bills. Our team is here to support customers who may be experiencing financial hardship.
It’s important that customers reach out for support now because we will again be assessing late fees and disconnecting customers for lack of payment beginning this month in some of our jurisdictions. To avoid late fees or possible disconnection, customers have several options.
The timing of potential disconnections will vary depending on where you live. Moratoriums preventing disconnections have expired in Maryland and may expire in May in Washington, D.C and Virginia. Click on the hyperlinks of the regulatory commissions in your area for more information about utility moratoriums: Washington, D.C., Maryland and Virginia.
How can Washington Gas help?
The fastest way to get assistance is to visit Washington Gas Cares where you can find information on energy assistance or enroll in a payment plan that fits your budget. This one-stop online location has information about all of our available plans and programs, which are spelled out in more detail below.
Please let us help you get current with your bill and avoid any disruption in your service. Visit us online or call us at 1-844-WASHGAS (927-4427) today. We are here to help!
Thanks for being our valued customer.
Sincerely,
Michelle Musgrove, Vice President of Customer Experience
Washington Gas Assistance Programs -- Payment Plans: A Variety for Convenience
Our Washington Gas Cares program allows us to work with our customers to get the assistance they need to handle their utility bills. Visit www.washingtongascares.com. You’ll find:
How to Get Help
A summary of the payment plans to help with managing an account balance:
Customers may also reach Washington Gas at 844-WASHGAS (844-927-4427), selecting option 2 for more information or to establish payment arrangements. View FAQs here.
How to Give Help
Please join us on January 26, 2021 from 5 to 6:30 p.m. for our virtual community meeting: Energy Efficiency—What’s in it For You?
In the Matter of the Application of WGL for Authority to Increase its Existing Rates and Charges
Washington Gas Encourages Maryland Customers to Arrange Payment Plans before Nov. 15
A Pre-Hearing Conference in this proceeding has been set for September 28, 2020, beginning at 10 a.m.