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Washington Gas Launches Live Chat

We hear you, Washington Gas customers. Life is busy, and you need more options to reach our customer service department at times that fit your schedule.

We’re pleased to announce that the Washington Gas website now offers live web chat. Simply visit the eService page and click the gray widget on the far-right side of the page. You will be quickly connected to a friendly customer service advocate who can help you manage your account. It’s that easy!


We look forward to serving you through this convenient new channel. You can ask a quick question, receive services, pay bills and request information about programs such as energy assistance and payment plans.

If live chat isn’t your preferred channel, we also offer numerous other convenient ways to connect with us about your account needs. Our friendly teams are ready to help.

Thank you for being a Washington Gas customer. We look forward to chatting with you about all of your energy needs.


The winter heating season arrives soon. Do you or someone you know need help with paying an energy bill? Please visit to learn about the many programs available to assist you.

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