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VIRGINIA CARES

VIRGINIA CARES

Credits Available for Virginia Customers as part of COVID-19 Relief

For our Virginia customers who have experienced economic hardship due to COVID-19, you are eligible to receive bill payment assistance for your unpaid utility bills from March 1 – October 31, 2020, from the Virginia Coronavirus Aid, Relief and Economic Security (CARES) Act.

Washington Gas cares about its customers, and we want to get you the help you need right now. To receive the credit, Washington Gas must receive your completed, signed application by January 31, 2021.

This federal relief fund will provide a credit to satisfy your unpaid Washington Gas balance for the March 1 – October 31, 2020 period only and cannot be applied to any other balances.

The process is easy. Please complete the form now to take advantage of this one-time bill credit.

 

Click here to receive your credit

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FAQs

  • Who qualifies for these funds?

    Washington Gas customers who have experienced economic hardship resulting from the COVID-19 pandemic causing them to have unpaid utility bills from the period of March 1 – October 31, 2020. These customers may receive a one-time credit applied to their balance.

     

  • How do I know if I qualify for relief from Washington Gas?

    Residential customers who qualify for this one-time credit will be contacted directly by letter, email or postcard and provided specific steps to complete and return the required signed application. Washington Gas must receive the completed, signed application no later than January 31, 2021.


  • How do I return the form?

    ONLINE

    1. Locate your customer account number 
    2. Visit WASHINGTONGASCARES.COM
    3. Click on Virginia Customers 
    4. Complete the online form found here
    5. Receive an email confirmation


    EMAIL

    1. Complete the Customer Attestation form
    2. Email completed form to: CovidReliefFund@washgas.com

     
    MAIL

    Return the completed form to 

    Washington Gas
    Attn. VA Cares Relief
    6801 Industrial Rd
    Springfield VA 22151

  • Will this bring my account current?

    Past due balances for bills issued before or after the eligible period (March 1, 2020 – October 31, 2020), or not related to a COVID-19 related event, are not eligible for the relief credit through this program.

     

  • Do residential and commercial accounts qualify?

    Yes! Both residential and commercial gas customers who have been impacted by COVID-19 and have accounts with a past due balance between March 1 – October 31, 2020 are eligible for the one-time credit for all qualifying charges. Funds are being provided by the Coronavirus Aid, Relief and Economic Security (CARES) Act and only apply to March 1, 2020 - October 31, 2020 billing statements. Any past due amounts incurred before or after this time period will not qualify.

  • When will I see the approved credit on my account and/or monthly bill?

    Once we receive and review your completed application, we will post the qualified credit to your account within 3 to 5 business days. The qualified credit will appear on page 2 of your subsequent monthly gas bill labeled “VA COVID Relief Fund.”