Washington Gas customers who have experienced economic hardship resulting from the COVID-19 pandemic causing them to have unpaid utility bills from the period of March 1 – October 31, 2020. These customers may receive a one-time credit applied to their balance.
Residential customers who qualify for this one-time credit will be contacted directly by letter, email or postcard and provided specific steps to complete and return the required signed application. Washington Gas must receive the completed, signed application no later than January 31, 2021.
- Locate your customer account number
- Visit WASHINGTONGASCARES.COM
- Click on Virginia Customers
- Complete the online form found here
- Receive an email conﬁrmation
- Complete the Customer Attestation form
- Email completed form to: CovidReliefFund@washgas.com
Return the completed form to
Attn. VA Cares Relief
6801 Industrial Rd
Springfield VA 22151
Past due balances for bills issued before or after the eligible period (March 1, 2020 – October 31, 2020), or not related to a COVID-19 related event, are not eligible for the relief credit through this program.
Yes! Both residential and commercial gas customers who have been impacted by COVID-19 and have accounts with a past due balance between March 1 – October 31, 2020 are eligible for the one-time credit for all qualifying charges. Funds are being provided by the Coronavirus Aid, Relief and Economic Security (CARES) Act and only apply to March 1, 2020 - October 31, 2020 billing statements. Any past due amounts incurred before or after this time period will not qualify.
Once we receive and review your completed application, we will post the qualified credit to your account within 3 to 5 business days. The qualified credit will appear on page 2 of your subsequent monthly gas bill labeled “VA COVID Relief Fund.”