Washington Gas has updated its payment processing information to provide better customer service. The following explanations will clarify when a payment is posted to a customer account.
Generally, a bill payment is posted to a customer's account on the same business day if it is received:
- The payment is received at the Washington Gas published payment address, which is P.O. Box 37747, Philadelphia, PA 19101-5047, in time for same-day processing; and
- The payment is accompanied by the Washington Gas bill payment remittance coupon.
It's important to remember that payment posting timelines vary by payment method. For electronic payments and walk-in payments, a "business day" is defined as the 24-hour period ending at 4 p.m. each Tuesday through Friday. The period between 4:01 p.m. Friday and 4 p.m. Monday is defined as the Monday business day.
Please allow two business days prior to the due date on your bill for the payment to post to your account on time.