Contact Washington Gas
Gas Emergency Line: 844-WASHGAS (844-927-4427) - Select option 1
If you smell gas, leave the area immediately and call 911 or the Washington Gas emergency line.
Washington Gas has specific phone numbers to address customer service, project and rebate inquiries.
Please use the drop down below to navigate to the appropriate contacts.
Customer Service
Phone
Automated Self-Service Line:
703-750-7944
Customer Service and Billing:
844-WASHGAS (844-927-4427)
View the Customer Service Phone Menu.
Shenandoah Valley, VA.:
540- 869-1111 or (800) 566-7436
To opt out of Check Conversion Program, call 1-888-862-4422 then select option 1. Please complete the online form. We will respond as soon as possible.
customersupport@washgas.com
(Please note this email is not for gas emergencies)
Address
Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151
Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047
For a list of walk-in-offices and drop boxes (accepting payments), visit our Payment Options page.
Hours
NEW General Customer Service Hours:
Monday - Friday: 8 a.m. to 6 p.m.
(Except major holidays)
Customer Service
Phone
Automated Self-Service Line:
703-750-7944
Customer Service and Billing:
844-WASHGAS (844-927-4427)
View the Customer Service Phone Menu.
Shenandoah Valley, VA.:
540- 869-1111 or (800) 566-7436
To opt out of Check Conversion Program, call 1-888-862-4422 then select option 1. Please complete the online form. We will respond as soon as possible.
customersupport@washgas.com
(Please note this email is not for gas emergencies)
Address
Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151
Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047
For a list of walk-in-offices and drop boxes (accepting payments), visit our Payment Options page.
Hours
General Customer Service Hours:
Monday: 8 a.m. to 8 p.m.
Tuesday – Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. - 5:00 p.m.
(Except major holidays)
Gas Emergency Line
Phone
844-WASHGAS (844-927-4427)
Select option 1
Telecommunications Relay Service/TTYTTD
Phone
711 or 800-735-2258
Automatic Name Change Program
Phone
703-750-4441 (Fax)
Address
Attn: ANCP Desk
6801 Industrial Rd.
Springfield, VA 22151
Damage Prevention / Call Before You Dig
Phone
Washington Gas Damage Prevention Hotline: 800-428-5364
Washington, D.C.:
Miss Utility
811 or 202-265-7177
Maryland:
Miss Utility
811 or 800-257-7777
Virginia:
Va811
811 or 800-552-7001
Gas Theft Hotline
Phone
703-750-4570
Converting to Natural Gas
Telesales Department
Phone
703-941-HEAT (4328)
703-750-7691 (Fax)
Address
Washington Gas Light Company
Attn: Telesales Department
6801 Industrial Road, 3rd Floor Springfield, VA 22151
Hours
Monday through Friday: 7:30 a.m. to 4:00 p.m.
Rebates
Washington Gas Energy Efficiency Team
Regions
Maryland and Virginia
Interruptible Service
Phone
Interruptible Hotline: 703-750-4773
Large Industrial Commercial Properties / Combined Heat and Power (CHP)
Jennifer Eugene
Manager, Sales
Commercial Properties (1.5 MBTUs or less)
Telesales Department
Phone
703-941-HEAT (4328)
Address
Monday through Friday: 8 a.m. to 5 p.m.
Commercial Properties (More than 1.5MBTUs)
David Shults
Commercial Account Manager
Commercial Equipment and Rebates
Joshua McClelland
Manager, Energy Efficiency Programs
REgions
Maryland and Virginia
Energy Efficiency and Rebate Programs
Josh McClelland
Manager, Energy Efficiency Programs
Address
Maryland and Virginia
Rebates
Roger Moffatt
Energy Efficiency Program Specialist
Regions
Maryland and Virginia
Small Residential Projects (3 homes or less)
Telesales Department
Phone
703-941-HEAT (4328)
Hours
Monday through Friday: 7:30 a.m. to 4 p.m.
Melissa Farrar
Business Relationship Manager
Phone
571-369-8477
Plan-Approved Projects (4 homes or more)
Shenandoah, Virginia
Michael Rathmanner
New Business Project Manager
REGIONS
Clarke County, Warren County, Shenandoah County, Frederick County and the city of Winchester
Prince George’s, Charles, Calvert and St. Mary’s Counties, Maryland
Audre King
Supervisor, New Business
Frederick County, Maryland
Michael Rathmanner
New Business Project Manager
Commercial Properties (1.5 MBTUs or less)
Telesales Department
Phone
703-941-HEAT (4328)
Hours
Monday through Friday: 8 a.m. to 5 p.m.
Commercial Properties (More than 1.5MTUs)
Luella Miles
Supervisor Premier Accounts
Multifamily Projects
Michelle Wright
Multifamily Account Manager
Engineered Sales Support
Jennifer Eugene
Manager, Sales
Address
Washington Gas Light Company
Attn: Engineered Sales Support
6801 Industrial Road
Springfield, VA 22151
Economic Development Projects
Jennifer Eugene
Senior Manager, Sales
Contractors, Trade Relations Program and Manufacturer Promotions
Luella Miles
Supervisor Premier Accounts
Construction Managers - Washington, D.C.
Washington Gas Construction
202-624-6400
CONSTRUCTION@washgas.com
Frank Frost, Manager Construction - PROJECTpipes Projects
202-624-9058
ffrost@washgas.com
Ray Furmage, Manager Construction – New Business and Replacements
202-624-9053
RaymondFurmage@washgas.com
Kevin Pillsbury, Manager Construction – Steel Construction
703-750-4723
kpillsbury@washgas.com
Construction Managers - Maryland
Mike King, Manager Construction - New Business/Market Enhancement
703-408-3381
mking@washgas.com
Andrew Hutchinson, Manager Construction - STRIDE Projects
571-328-9742
AH12650@washgas.com
Construction Managers - Virginia
Jason Thoensen, Manager Construction
New Business
571-249-9230
jthoensen@washgas.com
Benjamin Hershock, Manager Construction - Replacements Scattered Services and Abandonments
703- 750-5232
Benjamin.Hershock@washgas.com
Stephen Lincoln, Manager Construction
VA Save projects
703-750-4739
slincoln@washgas.com
Construction Director - Washington, D.C.
HALIM KHALAF
Construction Director
Phone
703-750-7673
Regions
Washington, D.C.
Construction Director - Maryland
JEFF VOGT
Construction Director
Phone
703-750-4438
Regions
Maryland
Construction Director - Virginia
KELCEY B WILSON
Construction Director
Phone
703-750-4483
Regions
Virginia
Employment Opportunities
Address
Washington Gas Springfield Center
6801 Industrial Road
Springfield, VA 22151
Applicants may apply in person, via mail or online.
Hours
Monday through Friday: 8 a.m. to 4 p.m.
Employment Verification
Address
WGL has contracted with uConfirm to verify employment.
www.uconfirm.com
404-382-5400 opt 2
support@uconfirm.com
fax: 404-829-1336
24-Hour Media Contact Line
Phone
202-624-6334
Shareholder Inquiries
ADDRESS
P.O. Box 358015
Pittsburgh, PA 15252-8015
800-330-5682
Corporate Compliance Hotline
Phone
800-249-5360