Natural gas is non-toxic, colorless, odorless and combustible. For your safety, we add an unpleasant odorant called mercaptan to natural gas delivered through Washington Gas’ distribution system. Mercaptan gives natural gas a strong, unpleasant odor so you will be able to detect escaping natural gas.  Visit our Natural Gas Safety page to learn how to recognize, react and respond to a natural gas leak.

Follow natural gas leak precautions if you:

• Are outside and smell gas
• Hear hissing or blowing noises
• See dirt being thrown into the air
• See fire coming from the ground or appearing to burn above ground
• See water bubbling or being blown into the air at a pond, creek or river
• See a dry spot in a moist field
• See dead or dying vegetation on or near a pipeline right-of-way

If you smell natural gas, do not attempt to locate the source of the odor. Evacuate the area immediately and call 911 and 844-WASHGAS (844-927-4427) from a safe location -- selecting option 1 to reach the Emergency Leak Line.

We distribute natural gas through a network of underground pipes and service lines. If a leak should occur, it is possible for gas to migrate into buildings, including those without natural gas service.

Tampering with a natural gas meter is illegal and dangerous. The natural gas meter at your home -- whether located inside or outside -- belongs to Washington Gas. Call our Gas Theft Hotline at 703-750-4570 if you see suspicious activity involving a Washington Gas meter.

Before you begin any type of excavation, from planting in your garden to major renovations, call 811 – at least two full business/working days – before you are scheduled to do any digging to have the underground utility lines marked in your yard or on your job.

Learn more about pipeline damage prevention and safe digging practices.

For assistance with getting a Washington Gas account in your name, call 844-WASHGAS (927-4427) to speak with a customer service representative.

Washington Gas protects customers’ account infor­mation. It is shared only with the person whose name appears on the account, and only that person can authorize a second name being added. Call the com­pany’s Customer Service Line at 844-WASHGAS (927-4427) if you wish to revise your account information or add another authorized name to your account.

Learn how to bring natural gas to your home.

You have the option to purchase your natural gas supply from either Washington Gas or a licensed energy supply company in your state. However, regardless of which company sells you natural gas, Washington Gas will continue to deliver gas safely and reliably to your home or business through its distribution system, address your customer needs, bill and collect for usage, and respond around the clock to natural gas emergencies. Learn more about the Customer Choice program.

Notify Washington Gas if you are planning to add more gas appliances to your home. We need to verify that your existing service and meter can accommodate the existing load and the added load combined.

Please complete the Added Load/Split Meter Request Form and return to 941sales@washgas.com or via fax at 703-750-7691. Washington Gas will calculate the total load and existing service capacity. You will be notified if a service upgrade is required.

Learn more about adding natural gas appliances.

Complete the Gas Service Abandonment/Demolition Request Form and submit it by email to svcabandonments@washgas.com or fax it to 703-750-7570. Please be advised that a new service line will most likely need to be installed when you are ready to re-initiate gas service.

There are several factors involved in determining the cost, if any, to bring natural gas to your home/property. Please complete the Service Information Request Form and return it along with your property plat/site plan with the request meter location clearly marked. Washington Gas will then design the job to your specifications and provide you with a contribution quote. This process takes approximately 14 to 21 days depending on the site conditions.

Learn more about the conversion process.

Call 844-WASHGAS (927-4427) to speak with a customer service representative.

Let the representative know that you would like to schedule an appointment to get an estimate for relocating your existing meter.

You will need to call 844-WASHGAS (927-4427) and speak with a customer service representative to set up an account and have your meter set. Please be advised that Washington Gas cannot set your gas meter until your gas inspection has been approved by your local code authority. 

To disconnect an existing gas service line, complete the Gas Service Abandonment/Demolition Request Form and submit it by email to svcabandonments@washgas.com or fax it to 703-750-7570.

Learn more about disconnecting service.

No. To qualify for a rebate, appliances must be installed by a licensed contractor participating in the Home Energy Savings Contractor Network.

Save up to $800 with Home Energy Savings Program rebates. Reduce your energy bill by upgrading to high-efficiency equipment. Washington Gas offers rebates for ENERGY STAR® certified natural gas appliances and more, such as home heating equipment, water heating, clothes dryers, home heating tune-ups, gas fireplaces, smart thermostats, and gas fireplace tune ups.

To qualify for high-efficiency rebates, work with a participating contractor in the Home Energy Savings Contractor Network. Our contractor search makes it easy to find qualified and licensed participating contractors in your area.

For the most up-to-date energy-saving solutions in your area, visit WGSmartSavings.com.

To schedule your existing service to be disconnected or your new service to be turned on, please notify us at least three business days (excluding weekends and holidays) prior to the time you request service. There is a fee to set up service. Access to your home is required to start or stop service.

If you are moving into a location where the property manager and/or landlord is enrolled in the Automatic Name Change Program (ANCP), you can have the existing account transferred to your name with no disruption in service. 48 hours before you are scheduled to occupy the unit, you must verify occupancy by completing a move-in order on our Customer Portal. Washington Gas will then transfer the account to you from the property manager/landlord name and billing will begin in your name.

When adding a gas appliance to your home, your contractor may request for Washington Gas to install a split meter. When splitting a meter, Washington Gas will install a new meter (or reinstall the old meter) and two regulators to provide 2 pounds per square inch gage (PSIG) pressure to the new appliances and 7 inches of water column pressure to the existing appliances.

When & Why Contractors Use a Split Meter

• It can be cheaper and easier to run new gas pipe from the meter than teeing off the existing house piping system.
• The existing low pressure house piping system is inadequately sized for handling the additional load of a new gas appliance.
• The new gas appliance may require a higher gas pressure than can be delivered by an existing gas line, thus making the split-meter the only feasible system to install.

 

To install a split meter, complete the Added Load/Split Meter Form.

Maryland and Virginia customers can save up to $800 with Home Energy Savings Program rebates. Reduce your energy bill by upgrading to high-efficiency equipment. Washington Gas offers rebates for ENERGY STAR® certified natural gas appliances and more, such as home heating equipment, water heating, clothes dryers, home heating tune-ups, gas fireplaces, smart thermostats, and gas fireplace tune ups.

To qualify for high-efficiency rebates, work with a participating contractor in the Home Energy Savings Contractor Network. Our contractor search makes it easy to find qualified and licensed participating contractors in your area.

For the most up-to-date energy-saving solutions in your area, visit WGSmartSavings.com.

Washington Gas energy savings programs are pending approval in DC for 2024. DC residents currently have access to rebate through the District of Columbia Sustainable Energy Utility (DCSEU). DCSEU provides rebates to homeowners for the installation of energy-efficient equipment. To learn more about available rebates, visit www.dcseu.com.

Please allow 6 to 8 weeks for rebate payment once a complete application is submitted.

Virginia and Maryland customers need to have services and/or appliances that qualify for the Home Energy Savings Program installed by a licensed contractor participating in the Home Energy Savings Contractor Network.

Please call our Energy Efficiency Rebate Application Processing Center at 1-833-286-0860. Our call center hours are from 8 AM to 5 PM, Monday through Friday.

As of March 21, 2022, there are financing opportunities for Maryland residential customers to complete energy efficiency upgrades. Loan options have been created specifically for Maryland residents performing home improvements through the Home Performance with ENERGY STAR, home heating, and water heating programs. Visit their website to learn more and apply today.

For assistance with getting a Washington Gas account in your name, call 844-WASHGAS (927-4427) to speak with a customer service representative.

Washington Gas protects customers’ account infor­mation. It is shared only with the person whose name appears on the account, and only that person can authorize a second name to be added. Call the com­pany’s Customer Service Line at 844-WASHGAS (927-4427) if you wish to revise your account information or add another authorized name to your account.

There are several factors involved in determining the cost, if any, to bring natural gas to your business. Please complete the Service Information Request Form and return it along with your property plat/site plan with the requested meter location clearly marked. Washington Gas will then design the job to your specifications and provide you with a contribution quote.

Learn more about the conversion process.

Call 844-WASHGAS (927-4427) to speak with a customer service representative.

Let the representative know that you need to schedule an appointment to get an estimate for relocating your existing meter.

You will need to call 844-WASHGAS (927-4427) and speak with a customer service representative to set up an account and set your meter.

Notify Washington Gas if you are planning to add more gas equipment to an existing building. We need to verify that the existing service and meter can accommodate the existing load and the added load combined.

Please complete the Added Load/Split Meter Request Form and return to 941sales@washgas.com or via fax at 703-750-7691. Washington Gas will calculate the total load and existing service capacity. You will be notified if a service upgrade is required.

Learn more about adding equipment.

Learn more about adding natural gas to your project, the conversion process and who to contact on the commercial services section of the website.

You will need to call 844-WASHGAS (927-4427) and speak with a customer service representative to set up an account and have your meter set. Please be advised that Washington Gas cannot set your gas meter until your gas inspection has been approved by your local code authority. 

To disconnect an existing gas service line, complete the Gas Service Abandonment/Demolition Request Form and submit it by email to svcabandonments@washgas.com or fax it to 703-750-7570.

Learn more about disconnecting service.

If you're interested in converting to natural gas or adding a new natural gas appliance in your commercial space – we're here to help.

The steps to adding natural gas equipment to your commercial establishment can be found on the add or replace equipment page.

The Washington Gas Business Energy Solution programs offer rebates on high-efficiency natural gas equipment, custom building upgrades, and free energy conservation kits for Maryland and Virginia commercial customers. To learn more about specific rebate amounts and requirements, please visit wgsmartsavings.com.

To apply for a rebate, first verify that your project will meet all eligibility requirements as outlined in the applicable Technical Sheet posted to the online application center:

• Prescriptive project application center (Maryland and Virginia): Washington Gas: C&I Existing Business - Apply Now (customerapplication.com)
• Custom project application center (Maryland): Washington Gas: C&I Custom Business Solutions - Apply Now (customerapplication.com)

Once you have verified that the project will qualify, you can complete and submit the project pre-approval application.

To complete a project pre-approval application, you will need the following information:

• Washington Gas account number associated with the project site
• Customer signed Terms and Conditions form (available through the online application center)
• Manufacturer specification sheets for all proposed measures
• Detailed cost breakdown or itemized estimates (for Custom projects)
• Additional supporting documentation depending on equipment type and/or as requested by the program

After submitting your project pre-approval application, the information will be reviewed by the technical review team. Please note that a pre-inspection may be required as part of the pre-approval process.

Once pre-approval has been received, existing equipment can be removed and proposed equipment can be purchased and installed. Any changes to the work scope or timeline should be immediately communicated to the program, so that the pre-approval can be revised, if necessary.

Rebates are payable only to the name on the Washington Gas account and records.

Rebates will be processed within six to eight weeks of our receipt of a complete and valid rebate application form and all necessary materials to qualify.

Note: A certain percentage of rebate application forms will be selected for audit to ensure all rules and procedures are followed by the applicant. Such audits may extend the payment time referenced above by three to six weeks.

If 12 weeks have passed since you mailed your submission and you have not yet received your rebate, please call 1-833-286-0860 for your status.

No. To qualify for a rebate, eligible appliances must be installed (or services performed) by a licensed service provider who registers with the Washington Gas Business Energy Solutions program in Maryland or Virginia, depending on the project location. Visit https://wgcp.customerapplication.com/ for details or to complete a service provider application.

Yes, please visit the D.C. Sustainable Energy Utility to learn about all the rebates currently available for Washington, D.C. business owners.

To get started on the process of including natural gas to your commercial project, visit the add or replace equipment page on the “Business Owners” section of the website

Or contact:

Luella Greene-Miles

Supervisor, Premier Accounts

lmiles@washgas.com

The Washington Gas Multifamily Incentive Program is available for projects in Maryland and Virginia and was created to help lower first costs for builders and developers who choose efficient, comfortable, safe and reliable natural gas as the primary energy solution in multifamily projects.  Property owners and managers of existing complexes with either full electricity or single‑building gas meter(s) can also benefit from the program by converting their building(s) to individual tenant-controlled natural gas meters.

Before you build your next multifamily project or retrofit your existing apartment building(s), consider partnering with Washington Gas. Your project may be eligible to receive a contribution to offset the cost of installing gas piping from the outlet of each meter to every residence. Reimbursement amounts will vary by project, up to the actual cost of installing the gas piping. In some cases, the contribution your project is eligible to receive may cover your internal piping cost completely.

If you have a residential project with three or more homes and you’re interested in natural gas, contact us to discuss your project’s energy needs, provide you with customized cost-saving solutions and move you through each phase of the process to get your project sold.

To learn more about including natural gas in your multifamily project, contact:

 

Luella Greene-Miles

Supervisor, Premier Accounts

lmiles@washgas.com

The Maryland New Home Construction Program offers rebates on high-efficiency natural gas equipment to Maryland and Virginia homebuilders. The program offers technical training, sales and marketing support as well as incentives to homebuilders for qualifying equipment. For program details and a list of available rebates, visit WGSmartSavings.com/Builder.

Yes. Washington Gas’ offers several cost savings programs for multifamily builders and owners such as, The Multifamily Incentive Program (Virginia and Maryland), Manufacturer discounts, complimentary design service and more. For more information, visit the “Multifamily” page in the “Builders & Contractors” section of the website or call:

 

Luella Greene-Miles

Supervisor, Premier Accounts

lmiles@washgas.com

For more information on how to qualify to be a service provider and/or contractor, visit the Contractor Application Portal. If you have questions about your application, please call our Application Processing Center at 1-833-286-0860.

Complete the Gas Service Abandonment/Demolition Request form. Complete instructions can be found in the Business Owners section of the website on the Disconnect Service webpage.

Combined heat and power (CHP), also known as cogeneration, is a form of distributed power generation.  This technology is essentially the simultaneous production of electricity and thermal energy (heating and/or cooling) from a single source of energy, usually natural gas.  For assistance contact:

Jennifer Eugene

Sales Manager

jeugene@washgas.com  

WGL’s (the parent company of Washington Gas) economic development initiative is focused on supporting regional growth and prosperity through the improvement of our region’s energy security, infrastructure, transportation, housing and economic resiliency. WGL believes that a robust natural gas infrastructure provided by Washington Gas is critical to meeting these needs.

If you have a residential project with less than 3 homes and want to include natural gas in your project, call 703-941-HEAT (4328) or email 941sales@washgas.com to speak to a sales representative to request new service.

Yes. With natural gas construction heating, you save time and effort by avoiding the inconvenience of scheduling propane deliveries and continually moving propane tanks back and forth, floor to floor, to heat your work site. No more lost time, manpower or money.

When adding a gas appliance to your project, your contractor may request for Washington Gas to install a split meter. In this application, Washington Gas would install a new meter (or reinstall the old meter) and two regulators to provide 2PSIG pressure to the new appliances and 7 inches water column pressure to the existing appliances.

When & Why Contractors would use a Split Meter

1. It can be cheaper and easier to run new gas piping from the meter than teeing off the existing house piping system.

2. The existing low-pressure house piping system is inadequately sized for handling the additional load of a new gas appliance.

3. The new gas appliance may require a higher gas pressure that can be delivered by the existing system, thus making the split-meter the only feasible system to install.

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