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CUSTOMER CHOICE

CUSTOMER CHOICE

Giving Customers Choice

For FAQs about our Customer Choice Program:

Click here.

Washington Gas is a leading proponent of giving customers the freedom to choose their natural gas supplier. Exercising this choice could result in lower gas costs and ultimately, a lower gas bill. As your natural gas utility, we believe it is our responsibility to inform you about how deregulation of the natural gas industry could have a direct impact on you, our customer.

There are two key components to your natural gas service: the supply, or actual gas product and the distribution or delivery of the gas. As a natural gas consumer, you may purchase your natural gas supply from one of a number of licensed energy supply companies or from Washington Gas, which is a regulated utility. As a regulated utility, Washington Gas charges customers the same price that the company pays for the gas supply. Licensed energy supply companies may have greater flexibility in what they charge you. They compete for your business and some may offer price incentives that could result in cost savings to you.

You Can Choose Your Natural Gas Supplier

If you choose an energy supply company other than Washington Gas, you will sign an agreement with that supplier for the terms of your service. If you wish to continue to buy from Washington Gas, no further action is necessary. Regardless of which company sells you natural gas, Washington Gas will continue to deliver gas safely and reliably to your home or business through its distribution system, address your customer needs, bill and collect for usage and respond around the clock to natural gas emergencies.

Customer Billing Options

Washington Gas Delivery Service Customers buy gas from an energy supply company. As a participant in the Customer Choice Program, you have the choice to select how you would like to be billed. Depending on what billing services your natural gas supplier offers, you may receive a single bill or two separate bills. Delivery Service customers could be billed by either method listed below and should discuss billing choices with prospective energy supply companies.

  • One bill: This method combines Washington Gas’ charges and the energy supply company’s charges. The bill may be provided by Washington Gas or by the energy supply company. If you choose to receive a combined bill from Washington Gas— which includes Washington Gas’ delivery charges and natural gas charges from the energy supply company —Maryland regulations require Washington Gas to purchase the supplier charges and they become utility charges due to Washington Gas.
  • Two separate bills: Washington Gas sends the customer a bill for the distribution charge, system charge and applicable taxes. The energy supply company sends the customer a bill for the natural gas supply and any other applicable charges.

Application of Payments

If you choose to buy gas from an energy supply company and receive a consolidated bill from Washington Gas for the delivery and supply service, the Code of Maryland Regulations currently requires that payments on your account are applied as follows:

  • First, to any past due amount owed to Washington Gas for utility related charges;
  • then, to any past due amount owed to an energy supply company, if applicable, for the cost of gas;
  • next, to any current amount due Washington Gas;
  • then, to any current amount due the energy supply company; and
  • finally, to any other non-regulated purchase that is on the bill.

2023 Competitive Markets and Customer Choice Customer Communications Plan (pdf)

Customer Choice by Jurisdiction

Customer Participation

Current Customer Enrollment:

Jurisdiction Customer Class Customers Participating Customers Eligible Percentage of Participating Customers





District of Columbia Residential 16,088 151,404 11%

Commercial 4,174 13,094 32%

Interruptible 109 109 100%





Maryland Residential 68,998 482,920 14%

Commercial 13,179 31,715 42%

Interruptible 138
139 99%





Virginia Residential 53,019 522,395 10%

Commercial 9,169 30,918 30%

Interruptible 123 124 99%
                                                

Note: Commercial figures above include Commercial & Industrial (C& I) and Group Metered Apartments (GMA) customers. Virginia data includes Shenandoah customers.

Updated: June 1, 2024

Total Customer Choice Participation by Jurisdiction

 

 

District of Columbia: 20,371
Maryland: 82,315
Virginia: 62,311

Updated: June 1, 2024   

Information for Gas Suppliers

If you would like to obtain information on supplier obligations, charges, enrollment nominations, code of conduct or current customer enrollment, please click below for more information.


Firm/Interruptible Curtailment Reporting


Interruptible Balancing Charge

  Balancing Charge (December 2023 – November 2024)
District of Columbia
$0.0020
Maryland $0.0193
Virginia $0.0168
               

Purchased Gas Costs


Dollars Per Therm*
Month/Year District of Columbia Maryland Virginia

Residential & Commercial Residential & Commercial Residential Commercial Group Metered Apartments
 June- 2024  $0.5834  $0.5610  $0.5083  $0.5109  $0.8500
           
 May- 2024  $0.5182  $0.4896  $0.4405  $0.4438  $0.7796
           
 April- 2024  $0.4567  $0.4272  $0.3811  $0.3865  $0.7212
           
 March- 2024  $0.5324  $0.5040  $0.4592  $0.4646  $0.7993
           
 February- 2024  $0.4946  $0.4730  $0.3979  $0.4013  $0.7345
           
 January- 2024  $0.5884  $0.5738  $0.4970  $0.5004  $0.8335
           
 December- 2023  $0.5059  $0.4851  $0.4158  $0.4192  $0.7523
           
 November- 2023  $0.5702  $0.5600  $0.5102  $0.4777  $0.7960
           
 October- 2023  $0.5702  $0.5600  $0.5102  $0.4777  $0.7960
           
 September- 2023  $0.5702  $0.5600  $0.5102  $0.4777  $0.7960
           
 August- 2023  $0.6001  $0.5920  $0.5233  $0.4924  $0.8094
           
 July- 2023  $0.6001  $0.5920  $0.5233  $0.4924  $0.8094
           
 June- 2023  $0.6001  $0.5920  $0.5233  $0.4924  $0.8094
           
 May- 2023  $0.6096  $0.6017  $0.5501  $0.5137  $0.8085
           
 April- 2023  $0.6096  $0.6017  $0.5501  $0.5137  $0.8085
           
 March- 2023  $0.4955  $0.4860  $0.4357  $0.3994  $0.6942
           
 February- 2023  $0.9382  $0.9362  $0.8842  $0.8477  $1.1388
           
 January- 2023  $0.9382  $0.9362  $0.8842  $0.8477  $1.1388
           
 December- 2022  $0.8608  $0.8555  $0.8175  $0.7810  $1.0721
           
 November- 2022  $0.7960  $0.7910  $0.7617  $0.7227  $0.8786
           
 October- 2022  $1.1315  $1.1314  $1.1147  $1.0757  $1.2316
           
 September- 2022  $1.1315  $1.1314  $1.1147  $1.0757  $1.2316
           
 August- 2022  $1.0772  $1.0751  $1.0681  $1.0327  $1.1894
           
 July- 2022  $1.0772  $1.0751  $1.0681  $1.0327  $1.1894
           
 June- 2022  $1.0772  $1.0751  $1.0681  $1.0329  $1.1895
           
 May- 2022  $0.9693  $0.9747  $0.9280 $0.8978  $1.0798
           
 April- 2022  $0.8714  $0.8653  $0.8226 $0.7924  $0.9744
           
 March- 2022  $0.7206  $0.7124  $0.6609 $0.6307  $0.8127
           
 February- 2022 $0.6455 $0.6362 $0.6405  $0.6208  $0.7986
           
 January- 2022 $0.6455 $0.6362 $0.6405  $0.6208  $0.7986
           
*Reflects purchased gas costs minus balancing charges listed below. Effective April 2001, the Balancing Charge is billed to third party suppliers by Washington Gas to recover a portion of Washington Gas' capacity and peaking operation's costs. The Balancing Charge does not include a portion of Washington Gas' storage costs, which are billed separately to third party suppliers.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             



Balancing Charge


Balancing Charge
Month/Year District of Columbia Maryland Virginia

Residential & Commercial Residential & Commercial Residential Commercial Group Metered Apartments
 January- 2022 $0.0209 $0.0210  $0.0209   $0.0097   $0.0128
           
 February- 2022 $0.0209 $0.0210  $0.0209   $0.0097   $0.0128
           
 March- 2022  $0.0111  $0.0098  $0.0122  $0.0086 $0.0088
           
 April- 2022  $0.0111  $0.0098  $0.0122 $0.0086  $0.0088
           
 May- 2022  $0.0111  $0.0098  $0.0122 $0.0086  $0.0088
           
 June- 2022  $0.0111  $0.0098  $0.0122  $0.0086  $0.0088
           
 Jul- 2022  $0.0111  $0.0098  $0.0122  $0.0086  $0.0088
           
 Aug- 2022  $0.0111  $0.0098  $0.0122  $0.0086  $0.0088
           
 Sep- 2022  $0.0111  $0.0098  $0.0122  $0.0086  $0.0088
           
 Oct- 2022  $0.0111  $0.0098  $0.0122  $0.0086  $0.0088
           
 Nov- 2022  $0.0111  $0.0098  $0.0122  $0.0086  $0.0088
           
 Dec- 2022  $0.0126  $0.0117  $0.0142  $0.0096  $0.0122
           
 Jan- 2023  $0.0126  $0.0117  $0.0142  $0.0096  $0.0122
           
 Feb- 2023  $0.0126  $0.0117  $0.0142  $0.0096  $0.0122
           
 Mar- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 Apr- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 May- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 Jun- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 July- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 August- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 September- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 October- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 November- 2023  $0.0116  $0.0137  $0.0153  $0.0094  $0.0135
           
 December- 2023  $0.0109  $0.0127  $0.0142  $0.0090  $0.0128
           
 January- 2024  $0.0109  $0.0127  $0.0142  $0.0090  $0.0128
           
 February- 2024  $0.0109  $0.0127  $0.0142  $0.0090  $0.0128
           
 March- 2024  $0.0183  $0.0188  $0.0201  $0.0106  $0.0141
           
 April- 2024  $0.0183  $0.0188  $0.0201  $0.0106  $0.0141
           
 May- 2024  $0.0183  $0.0188  $0.0201  $0.0106  $0.0141
           
 June- 2024  $0.0183  $0.0188  $0.0201  $0.0106  $0.0141
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

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