Terms and Conditions of Use

The Washington Gas Paperless Billing Terms and Conditions ("PBTC") are in addition to your Washington Gas Terms and Conditions, Service Agreement and any applicable terms and conditions for other services or equipment that you receive (collectively "Agreement"). To the extent there is a conflict between these PBTC and your Agreements these PBTC will govern. By agreeing to the PBTC you will receive your Bill or Payment Reminder (collectively "Bill") electronically according to the following terms:

Paperless Billing. You may view your paperless Bill online at any time by accessing your account at https://eservice.washgas.com/Pages/Login.aspx.
Payment. You must pay the amount due listed in your paperless Bill by the due date in order to avoid service interruption.
Bill Notice. Washington Gas will attempt to send your paperless Bill notice to your current e-mail address. We will let you know of an upcoming bill through your current e-mail address that you have registered with WGL and/or text message, if you have signed up for receiving this notification preference. Notifications are established when using either your MyAccount profile or the pre-login feature on the eServices homepage. Customer Service Center - Washington Gas eService Center (washgas.com). You must keep your notice e-mail address and designated phone number current and contact Washington Gas directly if you do not receive your paperless Bill notice. You agree to hold Washington Gas harmless for any delay or failure to deliver or receive the paperless Bill notice.
Paper Bill Copies. By accepting these PBTC terms, you will no longer receive a paper Bill from Washington Gas for so long as you continue to participate in paperless billing. However, you may print a paper copy of your paperless Bill at any time and you may also request a mailed copy of a paper Bill for an additional charge.
Starting Paperless Billing. By agreeing to receive a paperless Bill instead of a paper Bill, you must complete all the required sign-up steps and accept these PBTC terms. It may take several bill cycles before you begin receiving your paperless Bill. You are required to provide Washington Gas with accurate information and to keep that information current in order to continue receiving paperless Billing.
CANCELLATION. YOU MAY CANCEL PAPERLESS BILLING AT ANY TIME AND SWITCH TO RECEIVING A PAPER BILL BY GOING TO THE BILLING TAB OF THE PROFILE SECTION IN MY WASHINGTON GAS OR BY CONTACTING CUSTOMER CARE. Washington Gas reserves the right to deny or cancel paperless Billing at any time in its sole discretion.
Password Security. Access to your paperless Bill is through your Washington Gas account. You must sign up for a Washington Gas account with a username and password. It is your responsibility to protect and safeguard all usernames and passwords for Paperless Billing.
Updating Contact Information. Washington Gas does not automatically update or change your personal information, and you must update or confirm any changes to your personal information, including any changes to your e-mail address or phone number for Bill notices, by visiting your account at Washington, by contacting Customer Care or visiting our walk-in centers.
System Compatibility and Blocking. The ability to receive paperless Bill notices via e-mail notice requires an active e-mail address, internet connection, and compatible computing systems. If you have elected to receive your paperless Bill in Portable Document Format (PDF), you may need to upgrade your computer’s PDF reader program to view your paperless PDF Bill. If you are having trouble accessing or viewing your paperless Bill, please contact Customer Care. Please note that some service providers block e-mail from senders who are not listed in contacts or on safe lists, so you may not receive your paperless Bill notice unless you specifically add Washington Gas to your contacts or safe list.
Discrepancies. Any disputes regarding the accuracy or completeness of your paperless Bill shall be subject to the dispute resolution terms and conditions in the Agreement for your Washington Gas account and service.
Notices. Washington Gas reserves the right to change the PBTC at any time and to provide notice electronically or by other means. You agree to accept legal and other notices (such as notices about changes to your Washington Gas Terms and Conditions, rate plan, equipment, services, features, or equipment installment plan) electronically.
EXCLUSIONS OF WARRANTIES. THE PAPERLESS BILLING SERVICE IS PROVIDED "AS IS", "WITH ALL FAULTS", AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMIT, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE PAPERLESS BILLING SERVICE. WASHINGTON GAS DOES NOT WARRANT THAT THE PAPERLESS BILLING INFORMATION, PROCESSES, OR SERVICES WILL BE UNINTERRUPTED, ACCURATE, COMPLETE, USEFUL, FUNCTIONAL, OR BUG-OR-ERROR-FREE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, THE RELEVANT PORTIONS OF THE ABOVE EXCLUSION MAY NOT APPLY.
Acknowledgments. By accepting these PBTC terms, you acknowledge that you: (i) can access and read these PBTC terms, (ii) can access your paperless Bill as described above; and (iii) consent to receiving your Bill exclusively through electronic means.
Authority. By accepting these PBTC terms you agree and represent that you have the authority to accept and receive paperless billing (and, if applicable, discontinue receiving a paper Bill) for this Washington Gas account, including the authority to agree to the PBTC terms and conditions herein.

TERMS AND CONDITIONS FOR ONLINE PAYMENTS

These terms and conditions (“Payment Terms”) apply to any payment you make to us (the “Service”) using a credit, debit card or Automated Clearing House (ACH). As used in these Payment Terms, “we,” “us,” and “our” refer to Washington Gas and our current and future affiliates. “You” and “your” refer to the person giving this consent and to any person you are authorized to represent with respect to use of the Service. By authorizing payment(s) to us in connection with the Service, you are accepting and agreeing to these Payment Terms.

Payment Authorization

Payment(s) through the Service may only be made with a credit card or debit card that we accept and that has been issued to you as the cardholder, and for which you have provided us with the information we require to process payments (“Card”). We may elect to accept or decline any credit card or debit card for any reason, in our sole discretion.
You are authorizing us to obtain payment of all fees you incur or agree to incur for the Service, either now or any time in the future, via charge(s) to the account accessed using the Card.
A receipt for each payment will be provided to you at the email address you have provided to us, and the charge will appear on the next periodic statement you receive for transactions on your Card.
If you make a payment online and the date falls on a weekend or holiday, the payments may be processed on the next business day.

Payment Information

The Card information supplied at the time of using Service is processed by our payment service provider (“Payment Processor”). We do not retain any information concerning the Card except for the type of Card, the last four digits, expiration date, name, and address . The Payment Processor may retain additional information concerning you and your Card. Use of the information by the Payment Processor is governed by the Payment Processor’s privacy policy.
The service is provided using the Payment Processor through a secure website. However, you acknowledge that your personal information, including without limitation Card information, transmitted over the Internet may be susceptible to interception, misuse, hacking, theft and/ or fraud.

Your Responsibilities

You are responsible for assuring that all the information provided as part of the Service, including information concerning the Card and Card data, is correct, accurate and complete.
Each time you authorize a one-time or recurring payment, or provide information concerning your Card, you are representing, warranting, and confirming that:

You are over 18 years of age;
You have the appropriate authority to accept and agree to these Payment Terms;
You are the holder of the Card and the Card is issued in your name;
You are authorized to make and authorize payments using the Card; and
There are sufficient funds and/or sufficient credit available on the Card account at the time each payment is processed to fund the payment in full.

You agree to notify us of any changes in the account information for your Card at least 15 days prior to the next billing date. You agree to notify us of any change to your contact information, including without limitation your email address.
You are responsible for any charges or fees assessed against the Card by the Card issuer or any other third party.
You agree to read these Payment Terms before using the Service and authorizing payments. You should retain a copy of your transaction authorization(s) and these Payment Terms.

Limitations on Liability and Exclusion of Warranties

We and/or the Payment Processor are not liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall we and/or the Payment Processor be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the processing of payments or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Service.
NEITHER WE NOR THE PAYMENT PROCESSOR MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO PROCESSING OF PAYMENTS UNDER THESE PAYMENT TERMS.

Amendment and Cancellation of Payment Terms

We may amend these Payment Terms at any time without giving prior notice. Any amendment applies to payments and transactions that occur after the date the amendment is effective. We may change, suspend, or terminate the availability or features of online payments at any time, without prior notice.

These Terms of Use were last updated: 02/16/2023