Washington Gas will work with all of its eligible customers who cannot pay their gas bill, by entering into a deferred payment agreement or consent order at the request of the customer. Washington Gas will comply with all applicable laws, tariff regulations, or other arrangements Washington Gas enters into with its regulators when extending payment deferments to customers who show a willingness to pay outstanding amounts. The deferred payment agreement Washington Gas may enter into with its customers prevents further credit action on the account as long as the customer abides by the agreement.
Deferred payment arrangements are available for up to 12-months, or 24-months for customers receiving energy assistance with no down payment required. To request an arrangement, simply log in to your Washington Gas online account or call 844-WASHGAS and choose self-service option no. 2.
*Please contact a Customer Advocate if arrangements beyond 12 months are needed. Customer Advocates can be reached by phone at 844-WASHGAS (844-927-4427) or by logging on to www.washingtongas.com.
The Budget Plan spreads the cost of winter heating over the entire year. We calculate your average monthly payment based on historical natural gas usage, adjusted for normal weather and projected gas costs. Periodically, we review your account to conﬁrm that our monthly estimate is on target. Each month, your bill will show actual gas usage and bill amounts, along with budget installments, so you can review the information. Depending on the time of year, your budget installment may be than your actual monthly usage.
If actual gas costs, weather and/or usage diﬀer signiﬁcantly from our original estimate, we may adjust your monthly payment to prevent signiﬁcant charges or credits at the end of your budget year. You may also request an adjustment to your monthly budget payment. If an adjustment to your monthly budget payment is necessary, you will be notiﬁed and can decide whether to change your monthly budget payment amount.
Your 12th monthly bill will reflect the last installment of your budget cycle, adjusted for the difference between actual and budgeted gas usage. Overpayments are credited to your account unless a refund is requested. If you use more gas than you paid for, the difference will be rolled into your next budget cycle and included in the budget plan amount calculation.
The Budget Plan is designed as a 12-month program, and we encourage you to stay on it year-round to realize the potential beneﬁts. Remember that continued participation in the plan depends on your ability to make the monthly budget payment. A late payment or failure to pay may result in removal from the plan, and the full amount of the account balance will become due.
Pay your bill automatically every month through the Automated Payment Plan. Washington Gas will continue to bill you each month, but, on your payment due date, the bill amount will be automatically deducted from your checking account which will avoid the need for check writing, postage and/or waiting in line.
If you are enrolled in our eBill program an electronic notification will be sent every month to your registered email address with a link to view your electronic bill. However, if you prefer to receive a paper bill each month, you can still pay your gas bill automatically through the Automated Payment Plan (APPL).
If you have questions about the amount of your bill or wish to suspend an automated payment, please call us at 844-WASHGAS at least three business days before your bill is due. When an automated payment is suspended, other payment arrangements must be made. Also, please notify Washington Gas if there is a change to your checking account information.
To enroll or learn more about any of our programs, please visit our eService Center at eservice.washgas.com or call us at 844-WASHGAS.