At Washington Gas, our ultimate goal is to provide you with the best possible service. That is why we are focused on transforming your experience with us.
To improve your experience we have implemented several changes:
- Added a virtual hold feature, during peak hours — so we can call you back.
- Adjusted our call center hours to have more representatives available during peak hours.
- Offer online web chat and social media customer service so that you have another way to reach us.
- Support customers who are having difficulties paying their bills with payment plans and energy assistance.
- Introducing My Washington Gas an enhanced customer portal, followed by a mobile app, to make it easier to securely manage your account. Click here to learn more.