At Washington Gas, our goal is to deliver the best possible service to you — and that starts with reducing the long hold times and other difficulties many of you have been experiencing when trying to reach us.
Our Customer Service Experience is undergoing a transformation.
What we’re doing:
- Suspending disconnections and late fees through December 31, 2021.
- Adding a new virtual hold feature during peak hours — so we can call you back.
- Adjusting our Call Center hours to make more representatives available during peak times of day.
- Supporting customers with payment plans and energy assistance.