Payment Assistance
At Washington Gas, we recognize the stress and strain that the Coronavirus (COVID-19) pandemic is presenting to our community and to our country. All of us are feeling the impact of this unprecedented public health situation. During these challenging times, we want to assist with any added stress that comes with this uncertainty. As the pandemic is greatly increasing the need for assistance, there are many resources available to help.
Payment Assistance
Low Income Home Energy Assistance Program (LIHEAP):
Through the Low-Income Home Energy Assistance Program (LIHEAP), the federal government distributes funds to the various states including the District of Columbia, who then gives grants to qualified applicants to help them pay their energy bills. Due to the COVID-19 pandemic, states were provided additional funds to the amount of $900M to provide payment assistance for qualified applicants.
Eligibility factors include household size, total household income, heating source and type of dwelling.
Apply here.
ENERGY ASSISTANCE
Maryland, Virginia and D.C. Energy Assistance
-
District of Columbia Residents
If you or someone you know is having difficulty paying a natural gas bill, please contact the Department of Energy & Environment (DOEE) at 311 or online to determine eligibility for the following programs. While eligibility for most programs depends on household size and total household income, other factors may apply depending on the program.
Washington, DC English Application
Washington, DC Spanish Application -
Maryland Residents
If you or someone you know is having difficulty paying a natural gas bill, please call the Office of Home Energy Programs at the Maryland Department of Human Resources at 800-352‑1446 or your local energy offices below. You can also visit the state’s website.
-
Virginia Residents
If you or someone you know is having difficulty paying a natural gas bill, please consider the following information:
Virginia Crisis Assistance Application (English)
Virginia Crisis Assistance Application (Spanish)
-
Washington Area Fuel Fund (WAFF)
Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills. Utility assistance is available regardless of the type of fuel used to heat a home. That means residents do not have to be customers to receive assistance and, in general, a family of four earning up to $75,050 could be eligible. Anyone seeking to receive funds from WAFF can fill out the application at http://salvationarmynca.org/gethelp/ through May 31.
-
Additional Information (All States)
While disconnections are currently suspended, and late fees waived, we are aware that you are concerned about the future and the possibility of a large bill. Most billing-related inquiries can be managed online where you can easily pay your bill and access the latest information on your account and view the latest updates 24 hours a day, 7 days a week. We encourage all customers to sign up for our free, E-bill service, which is also accessible at https://eservice.washgas.com. Additionally, we offer several payment arrangements designed to meet your needs.
In-Person Payment Available at 7-Eleven
- You can also make quick and easy cash payments at any local 7-Eleven store. There is no charge for this payment option.
Telephone Payment Option
- By phone 844-WASHGAS (844-927-4427) using your checking account information or debit /credit card free of charge.