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ENERGY ASSISTANCE

ENERGY ASSISTANCE

Maryland, Virginia and D.C. Energy Assistance

Payment Assistance

If you've fallen behind, please let us help you. There are some payments assistance programs available to help you manage your Washington Gas bill, including the Low-Income Home Energy Assistance Program (LIHEAP) and the Washington Area Fuel Fund.

Low Income Home Energy Assistance Program (LIHEAP):

Through the Low-Income Home Energy Assistance Program (LIHEAP), the federal government distributes funds to the various states including the District of Columbia, who then gives grants to qualified applicants to help you pay your energy bills. 

Apply here.

  • District of Columbia Residents

    If you or someone you know is having difficulty paying a natural gas bill, please contact the Department of Energy & Environment (DOEE) at 311 or online at https://doee.dc.gov/, to determine eligibility for the following programs. Eligibility for most programs depends on household size and total household income. Other factors may apply depending on the program.

    LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

    Through this program, the federal government distributes funds to the District of Columbia which, in turn, provides grants to qualified applicants to help them pay their energy bills.

    RESIDENTIAL ESSENTIAL SERVICE (RES)

    With this program, eligible households may qualify for a discount on a portion of the natural gas they use each month during the heating season from Nov. 1 to April 30. To be eligible for the RES discount, customers must:
    • Use natural gas as the principal source for home heating; and
    • Be certified by the Department of Energy & Environment (DOEE) as eligible for the Low Income Home Energy Assistance Program (LIHEAP).

    Washington, DC English Application
    Washington, DC Spanish Application

    WASHINGTON GAS LAUNCHES THE ARREARAGE MANAGEMENT PROGRAM

    Washington Gas is pleased to unveil the Arrearage Management Program (AMP), which provides guidance, resources, and assistance to customers who are unable to pay their utility bills on time during the COVID-19 pandemic. We created this program to assist customers in avoiding additional debt, while steadily paying down any past due balances.

    AMP assists customers by helping to:
    •Lower or eliminate existing COVID-19 related past due balances
    •Bring accounts current
    •Improve payment behavior on customers’ new bills
    •Avoid disconnection
    •Allow customers to remain current in their Company payment obligations

    Starting November 1, 2021 and running until October 31, 2022, eligible customers may enroll in the AMP initiative. Once enrolled, customers will participate in our 12-month payment plan. Upon successful completion of the 12-month plan, customers will receive forgiveness for the amount included under AMP. 

    To become eligible to enroll in the program, you must first apply for energy assistance and be approved by the Department of Energy & Environment (DOEE). To contact DOEE, call 311 or go online at https://doee.dc.gov. If your past due balance is more than $3,000, you must first bring your past due balance to $3,000 or less. You can do that by seeking other eligible sources of support including visiting Washington Gas Cares at www.washingtongascares.com. When your balance is $3,000 or less, you will be eligible to enroll in the program.

    Our AMP program will launch on November 1, 2021. To enroll: 
    1. Email us now at DCAMP@washgas.com. Please provide your Washington Gas account number in your email and your interest to enroll in the program.
    2. Online at https://wglcx.washgas.com/amp starting November 1, 2021.
    3. Or call our DC AMP Hotline at 703-750-4399. Please leave your Washington Gas account number and call back number.

    We look forward to helping you eliminate your past due balances with this convenient, easy to use program.

     

    COMMUNITY BASED ORGANIZATIONS

    If you are unable to complete the online application, you can have a family member, friend, or a designated Community Based Organization (CBO) assist you in completing the application (all required documentation must be submitted with application). See the list below for the CBO closest to you. Beginning in May 2021, the following community-based organizations (CBO) can assist you in filling out an application:

     

    Organization

    Phone number

    Address

    Ward

    Catholic Charities

    202-338-3100

    2812 Pennsylvania Avenue, SE, WDC 20020

    7

    GW Urban League

    202-265-8200

    2901 14th Street, NW, WDC 20009

    1

    Salvation Army (SE)

    202-678-9771

    2300 Martin Luther King Jr. Avenue, SE, WDC 20032

    8

    Salvation Army (NW)

    202-332-5000

    1434 Harvard Street, NW, Suite B, WDC, 20009

    1

    Housing Counseling

    202-667-7339

    2410 17th Street, NW, Suite 100, WDC 20009

    1

    UPO

    202-231-7910

    2907 Martin Luther King Jr. Avenue, SE WDD, 20032

    8

     

     

  • Maryland Residents

    If you or someone you know is having difficulty paying a natural gas bill, please call the Office of Home Energy Programs at the Maryland Department of Human Resources at 800-332-6347 or your local energy office at the numbers provided (see back). You can also visit the state’s website at https://dhs.maryland.gov/office-of-home-energy-programs/

    EmPOWER LOW INCOME ENERGY EFFICIENCY PROGRAM (LIEEP)

    This program provides home weatherization services – such as weather-stripping, caulking, plastic window covering and gas furnace tune-up and replacement – at no cost to eligible families. For more information, contact the Maryland Department of Housing and Community Development at 855-583-8976 or visit https://dhcd.maryland.gov/Residents/Pages/lieep/default.aspx 

    MARYLAND ENERGY ASSISTANCE PROGRAM (MEAP):

    MEAP, federally funded through the Low Income Home Energy Assistance Program (LIHEAP), assists customers with paying their winter heating bills. Grants are based on family size, income and the type of fuel used for heating. Applicants are eligible to apply for the MEAP program only once each program year, July 1 - June 30. For additional information, please see the link below:

    Energy Assistance Toolkit

    UTILITY SERVICE PROTECTION PROGRAM (USPP):

    The USPP begins the first week of November and is available to residential customers who are eligible for MEAP. With USPP, participation requires enrollment into a year-round even monthly budget billing program.

    WEATHERIZATION ASSISTANCE PROGRAM (WAP)

    Funded by the U.S. Department of Energy, WAP provides technical and financial assistance to help low-income residents reduce their energy     bills. WAP performs energy audits and installs audit-recommended energy efficiency measures to help families maintain energy-efficient, safe      and healthy homes. The program is administered through selected community-based organizations that hire local contractors to install the energy efficiency measures recommended by the energy audit. For more information, contact the Department of Energy & Environment (DOEE) at 311 or online at https://doee.dc.gov/.

    Maryland English Application Instructions 

    Maryland Spanish Application


  • Virginia Residents

    If you or someone you know is having difficulty paying a natural gas bill, please consider the following information.

    VIRGINIA ENERGY ASSISTANCE PROGRAM (VEAP)

    VEAP, federally funded through the Low Income Home Energy Assistance Program (LIHEAP), assists eligible customers in paying heating and cooling bills. Eligibility factors include household size, total household income, heating source and type of dwelling.
    To determine eligibility, obtain an application for assistance or to receive more information about the program, call the Virginia Department of Social Services’ Information and Referral Line at 211 or 800-230-6977. You also may visit 211virginia.org or
    www.dss.virginia.gov.

    WEATHERIZATION ASSISTANCE PROGRAM

    This program provides funds for qualifying families to help finance repairs and improvements to home heating and cooling systems and covers   the cost of installing energy-saving measures in the home. This program does not offer assistance with paying utility bills. For more information, call the Virginia Department of Housing and Community Development at 804-371-7000 or online at https://www.dhcd.virginia.gov/.

    Virginia Crisis Assistance Application (English)
    Virginia Crisis Assistance Application (Spanish)

    LOW-INCOME ENERGY AUDIT AND WEATHERIZATION PROGRAM

    Washington Gas works with Community Housing Partners (CHP) Energy Solutions, a nonprofit organization based in Virginia, to install weatherization measures to qualified Virginia residents. The program provides energy efficiency measures to households living in affordable multifamily properties, as well as single-family homes. Typical measures installed may include but are not limited to the following: Water heater tank insulation, water pipe insulation, low-flow showerheads and attic insulation.

    Learn more about the program and find out if you qualify here.

  • Washington Area Fuel Fund (WAFF)

    Washington Gas and The Salvation Army created the Washington Area Fuel Fund (WAFF) to help families in need pay their heating bills. Utility assistance is available regardless of the type of fuel used to heat a home. That means residents do not have to be customers to receive assistance and, in general, a family of four earning up to $75,050 could be eligible. Anyone seeking to receive funds from WAFF can fill out the application at http://salvationarmynca.org/gethelp/ through May 31.

  • Additional Information (All States)

    Most billing-related inquiries can be managed online where you can easily pay your bill and access the latest information on your account and view the latest updates 24 hours a day, 7 days a week. We encourage all customers to sign up for our free, E-bill service, which is also accessible at https://eservice.washgas.com. Additionally, we offer several payment arrangements designed to meet your needs.

    In-Person Payment Available at 7-Eleven 

    • You can also make quick and easy cash payments at any local 7-Eleven store. There is no charge for this payment option.


    Telephone Payment Option

    • By phone 844-WASHGAS (844-927-4427) using your checking account information or debit /credit card free of charge.