If you or someone you know is having difficulty paying a natural gas bill, please contact the Department of Energy & Environment (DOEE) at 311 or online at https://doee.dc.gov/, to determine eligibility for the following programs. Eligibility for most programs depends on household size and total household income. Other factors may apply depending on the program.
LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)
Through this program, the federal government distributes funds to the District of Columbia which, in turn, provides grants to qualified applicants to help them pay their energy bills.
RESIDENTIAL ESSENTIAL SERVICE (RES)
With this program, eligible households may qualify for a discount on a portion of the natural gas they use each month during the heating season from Nov. 1 to April 30. To be eligible for the RES discount, customers must:
• Use natural gas as the principal source for home heating; and
• Be certified by the Department of Energy & Environment (DOEE) as eligible for the Low Income Home Energy Assistance Program (LIHEAP).
Washington, DC English Application
Washington, DC Spanish Application
WASHINGTON GAS LAUNCHES THE ARREARAGE MANAGEMENT PROGRAM
Washington Gas is pleased to unveil the Arrearage Management Program (AMP), which provides guidance, resources, and assistance to customers who are unable to pay their utility bills on time during the COVID-19 pandemic. We created this program to assist customers in avoiding additional debt, while steadily paying down any past due balances.
AMP assists customers by helping to:
•Lower or eliminate existing COVID-19 related past due balances
•Bring accounts current
•Improve payment behavior on customers’ new bills
•Avoid disconnection
•Allow customers to remain current in their Company payment obligations
Starting November 1, 2021 and running until October 31, 2022, eligible customers may enroll in the AMP initiative. Once enrolled, customers will participate in our 12-month payment plan. Upon successful completion of the 12-month plan, customers will receive forgiveness for the amount included under AMP.
To become eligible to enroll in the program, you must first apply for energy assistance and be approved by the Department of Energy & Environment (DOEE). To contact DOEE, call 311 or go online at https://doee.dc.gov. If your past due balance is more than $3,000, you must first bring your past due balance to $3,000 or less. You can do that by seeking other eligible sources of support including visiting Washington Gas Cares at www.washingtongascares.com. When your balance is $3,000 or less, you will be eligible to enroll in the program.
Our AMP program will launch on November 1, 2021. To enroll:
1. Email us now at DCAMP@washgas.com. Please provide your Washington Gas account number in your email and your interest to enroll in the program.
2. Online at https://wglcx.washgas.com/amp starting November 1, 2021.
3. Or call our DC AMP Hotline at 703-750-4399. Please leave your Washington Gas account number and call back number.
We look forward to helping you eliminate your past due balances with this convenient, easy to use program.
STAY DC
The STAY DC (Stronger Together Assisting You) program is designed to provide financial assistance to households within the District that are unable to pay rent and utilities due to the ongoing COVID-19 pandemic.
Under this program, eligible households can receive financial assistance to cover housing-related costs incurred after April 1, 2020 and does not require the applicant to document nationality or immigration status
Through STAY DC, the District will:
- Pay unpaid rent going back to April 1, 2020;
- Pay forward rent, up to 3 months at a time;
- Pay for water, gas, and electricity expenses on your behalf, and
- Provide extended housing support for up to 18 months, per tenant.
ASSISTANCE ELIGIBILITY
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ELIGIBLE Expenses
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INELIGIBLE Expenses NOT Covered
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RENT
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Monthly rental payments (future and past due rent) from an eligible rental household
Limited Equity Cooperatives
- Full rental arrears beginning April 1st, 2020
- Future rental costs up to 3 months
Note: Utilities included as part of the rental payments to a Housing Provider is considered as rent for the purpose of this program
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- Mortgage payments
- Maintenance costs
- Home security
- Landscaping and lawn care
- Homeowners association fees
- Security deposits
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UTILITIES
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Eligible utility costs include:
- Electricity
- Gas
- Water and sewer
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Ineligible utility costs include:
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Visit stay.dc.gov or call 833-4-STAYDC from 7:00 a.m. to 7:00 p.m., Monday through Friday. Apply now to get the help you need to recover and get through this.
If you are unable to complete the online application, you can have a family member, friend, or a designated Community Based Organization (CBO) assist you in completing the application (all required documentation must be submitted with application). See the list below for the CBO closest to you. Beginning in May 2021, the following community-based organizations (CBO) can assist you in filling out an application:
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Organization
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Phone number
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Address
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Ward
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Catholic Charities
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202-338-3100
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2812 Pennsylvania Avenue, SE, WDC 20020
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7
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GW Urban League
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202-265-8200
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2901 14th Street, NW, WDC 20009
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1
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Salvation Army (SE)
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202-678-9771
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2300 Martin Luther King Jr. Avenue, SE, WDC 20032
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8
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Salvation Army (NW)
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202-332-5000
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1434 Harvard Street, NW, Suite B, WDC, 20009
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1
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Housing Counseling
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202-667-7339
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2410 17th Street, NW, Suite 100, WDC 20009
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1
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UPO
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202-231-7910
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2907 Martin Luther King Jr. Avenue, SE WDD, 20032
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8
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