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Ready to start enjoying reliable, efficient natural gas at your home or business? Have questions about opening a natural gas account or taking advantage of equipment rebates? Take a look at the list of Frequently Asked Questions (and answers) in the tabs below.  

Can't find the information you need? Please contact us
  • How do I recognize a natural gas leak?

    Natural gas is non-toxic, colorless, odorless and combustible. For your safety, we add an unpleasant odorant called mercaptan to natural gas delivered through Washington Gas’ distribution system. Mercaptan gives natural gas a strong, unpleasant odor so you will be able to detect escaping natural gas.  Visit our Natural Gas Safety page to learn how to recognize, react and respond to a natural gas leak.
  • What are the other signs of a natural gas leak?

    Follow natural gas leak precautions if you:

    • Are outside and smell gas
    • Hear hissing or blowing noises
    • See dirt being thrown into the air
    • See fire coming from the ground or appearing to burn above ground
    • See water bubbling or being blown into the air at a pond, creek or river
    • See a dry spot in a moist field
    • See dead or dying vegetation on or near a pipeline right-of-way
  • What should I do if I smell gas?

    If you smell natural gas, do not attempt to locate the source of the odor. Evacuate the area immediately and call 911 and the Washington Gas Emergency Leak Line at 703-750-1400 or 800-752-7520 if outside the local calling area, from a safe location.
  • Is it possible for natural gas to enter my home when I don’t have gas?

    We distribute natural gas through a network of underground pipes and service lines. If a leak should occur, it is possible for gas to migrate into buildings, including those without natural gas service.

  • What should I do if I see suspicious activity involving a Washington Gas meter?

    Tampering with a natural gas meter is illegal and dangerous. The natural gas meter at your home -- whether located inside or outside -- belongs to Washington Gas. Call our Gas Theft Hotline at 703-750-4570 if you see suspicious activity involving a Washington Gas meter.

  • Who do I call before digging in my yard or on my job?

    Before you begin any type of excavation, from planting in your garden to major renovations, call 811 – at least two full business/working days – before you are scheduled to do any digging to have the underground utility lines marked in your yard or on your job.

    Learn more about pipeline damage prevention and safe digging practices.

  • How do I get gas service to my commercial project?

    Whether you're building a restaurant, office complex, hospital, campus or planning large multi-phased mixed used development project—Washington Gas is here to help. Our team has the experience and technical expertise to walk you through each stage of the process and the ability to help you determine what investments will save the most energy and money.

    To get started on the process of including natural gas in a commercial project, visit our commercial page.

  • How do I get gas service to my large residential project?

    If you have a residential project with three or more homes and you’re interested in natural gas, contact us to discuss your project’s energy needs, provide you with customized cost-saving solutions and move you through each phase of the process to get your project sold.

  • How do I get natural gas service to my multifamily project?

    The Washington Gas Sales Team is the resource you can count on for all multifamily development natural gas applications. Our representatives include a variety of professionals with the technical skills to understand your requirements and walk you through each stage of the process. To learn more about including natural gas in your multifamily project, please visit our multifamily page. 

  • Does Washington Gas offer cost savings programs/solutions to multifamily builders, developers and owners?

    Yes. Washington Gas’ offers several cost savings programs for multifamily builders and owners such as, The Maryland Multifamily Piping Program, Distributed Meter Room (DMR) Program and more. 


  • I am demolishing an existing building and need to have the natural gas service abandoned. Who do I contact for assistance?

    Complete the Gas Service Abandonment/Demolition Request form, if your property is connected to the gas utility and you require it to be temporarily or permanently disconnected at or near the property line. A "Service Abandonment" letter will only be issued after the natural gas service line has been physically severed and a technician has taken possession of the gas meter.

    Gas service abandonment/demolition requests are processed in the order in which they are received. Due to the high volume of requests, this process takes approximately eight to 12 weeks to complete, so please be sure to plan ahead and call to ensure there is sufficient time to complete the process according to your project timelines.

    If you need Washington Gas to confirm there is no natural gas service on your property, you must complete the Request to Confirm No Gas Service form. A confirmation of no gas service request takes approximately three weeks to complete.

    For more information about gas service abandonment/discontinuance and confirmation of no gas service requests, please click here. Completed forms may be emailed to or faxed to 703-750-7570. You also may check the status of your request by emailing

  • What is combined heat and power (CHP) and who can assist me with including it in my project?

    Combined heat and power (CHP), also known as cogeneration, is a form of distributed power generation.  This technology is essentially the simultaneous production of electricity and thermal energy (heating and/or cooling) from a single source of energy, usually natural gas. 

    In the traditional, utility-based power generation process, two-thirds of energy is lost in the form of heat and released into the atmosphere.  Even more energy is lost in the distribution process by way of the power grid.  A CHP system avoids much of this energy loss by capturing the waste heat from power generation and using it for thermal energy applications, such as steam or hot water, resulting in a significant increase of energy efficiency and cost savings.



  • What is the Eco-Builder Program and how do I participate?

    The Eco-Builder Program is a set of customizable marketing tools to help you market your project, reach new customers, and boost sales. Better still, these tools are available to you at no charge, provided that your project includes natural gas heating and water heating.


    Think of the Eco-Builder Program as an extension to your existing marketing efforts: we will work with you to create marketing materials that are consistent with your current branding strategy, while promoting the benefits of natural gas that your property offers.


    Visit the large residential services page for more information. 

  • What role does Washington Gas play in supporting economic development in the Washington D.C. region?

    WGL’s (the parent company of Washington Gas) economic development initiative is focused on supporting regional growth and prosperity through the improvement of our region’s energy security, infrastructure, transportation, housing and economic resiliency. WGL believes that a robust natural gas infrastructure provided by Washington Gas is critical to meeting these needs.  Learn more

  • How do I get natural gas service to my project of only 1 or 2 homes?

    If you have a residential project with less than 3 homes and want to include natural gas in your project, call 703-941-HEAT (4328) or email to speak to a sales representative to request new service.

  • How much will it cost to serve my project of only 1 or 2 homes with natural gas?

    There are several factors involved in determining the cost, if any, to bring natural gas to your project.  Please complete the Service Information Request Form and return it along with your property plat/site plan with the request meter location clearly marked.  Washington Gas will then design the job to your specifications and provide you with a contribution quote.  This process takes approximately 14 to 21 days depending on the site conditions.

    Learn more about the conversion process.

  • Does Washington Gas provide construction heating?

    Yes. With natural gas construction heating, you save time and effort by avoiding the inconvenience of scheduling propane deliveries and continually moving propane tanks back and forth, floor to floor, to heat your work site. No more lost time, manpower or money.

  • What is a split meter?

    When adding a gas appliance to your project, your contractor may request for Washington Gas to install a split meter. In this application, Washington Gas would install a new meter (or reinstall the old meter) and two regulators to provide 2PSIG pressure to the new appliances and 7 inches water column pressure to the existing appliances.

    When & Why Contractors would use a Split Meter

    1. It can be cheaper and easier to run new gas piping from the meter than teeing off the existing house piping system.

    2. The existing low-pressure house piping system is inadequately sized for handling the additional load of a new gas appliance.

    3. The new gas appliance may require a higher gas pressure that can be delivered by the existing system, thus making the split-meter the only feasible system to install.

    Click here to get the form.

  • Who can participate in the Customer Choice Program?

    All customers in Washington, D.C., Maryland and Virginia are eligible to participate.
  • When can I participate in the Customer Choice Program?

    Enrollment is open every month throughout the year.
  • How do I participate?

    If you are considering participating in the Customer Choice Program, you may want to contact several suppliers. In some instances, suppliers already may have contacted you with information -- using advertising, direct mail, personal contact or other customary means to promote their services.

    As with other important consumer purchases, make sure to shop around and compare prices and services. Talk with energy suppliers about their qualifications, price offers and fees, contract requirements and billing procedures.

    If you decide to buy your natural gas from an energy supply company other than Washington Gas, you will be asked to sign a consent form authorizing the supplier to enroll you in the Customer Choice Program.

  • Do retail energy supply companies and their sales representatives work for Washington Gas, the utility?

    No. Retail energy suppliers are in business to compete against one another to sell you natural gas and other energy products and services.

    Washington Gas is the regulated utility and is responsible for the following:

    1. Providing the gas supply or commodity to any customer who does not choose to buy from a retail energy supplier.
    2. Providing safe and reliable delivery of natural gas to all of its customers and responding around the clock to any natural gas emergency.
    3. Reading customers' meters and providing billing services.
    4.  Reviewing retail energy suppliers' qualifications and imposing specifications on their participation in the Customer Choice Program as appropriate. *

    *Only applicable in Maryland and Virginia.

  • What will the energy supply company charge me?

    Remember that energy supply companies are competing against one another for your business, so it is likely that their prices and services will differ. Be sure to ask which charges are included in the price that a supplier quotes and ask about any additional fees or charges not included.
  • How do I compare prices?

    When you obtain suppliers' prices, ask whether the price includes the balancing charge, a fee to help ensure adequate supply. Washington Gas' price already includes this charge, and you will want to make accurate comparisons.
  • As a consumer, how am I protected?

    Consumer protection standards are in place. The natural gas is delivered to you through the Washington Gas distribution system. In the unlikely event that an energy supply company exits the program, Washington Gas makes sure you receive the gas you need.

    *Only applicable in Washington, D.C.

  • Questions to Ask Energy Supply Companies


    • For customers in Washington, D.C.: Are you licensed by the Public Service Commission of the District of Columbia to sell natural gas in Washington, D.C.?
    • For customers in Maryland: Have you been approved by the Maryland Public Service Commission to sell natural gas in Maryland?
    • For customers in Virginia: Have you been approved by the Virginia State Corporation Commission to sell natural gas in Virginia?


    • Do you offer a fixed price or does the price change?
    • If it is a fixed price, for how long do you guarantee it?
    • If it is a variable price and not fixed, then how often does the price change?
    • Is the price dependent upon how much natural gas I use?
    • Does your price include balancing and interstate transportation charges?

    Additional Fees

    • Is there an enrollment fee?
    • Is there a fee if I cancel my contract early?
    • Are there any other additional fees?


    • What do I have to sign?
    • What is the length of my contract?
    • What happens when it expires?
    • What happens if I cancel the contract?


    • How will I be billed: one bill or two separate bills?
    • Do you offer a budget plan or any other billing services or options?