Customer Resources
Browse our customer resources for publications on a variety of topics from natural gas safety and damage prevention to energy assistance and payment plans. Find publications with information specific to the District of Columbia, Maryland and Virginia, or meet "Ol' Blue," a friendly mascot who guides children through activities to educate them about natural gas.
Energy Efficiency:
- NEW! Feel the Comfort. Keep the Savings. Natural gas water heaters, heating systems, and fireplaces. (October 2025)
- Cost Recovery Notice (March 2025)
- Hot Water Every Day. Power when it Matters. Natural Gas Delivers (August 2025)
- Upgrade to a Tankless Water Heater and Save (April 2025)
- Maximize Your Energy Savings (July 2025)
- Maximize Your Energy Savings
- Home Profile: Bill Insert
- Water Heating: Bill Insert (Spring 2019)
- Commercial Rebates: Maryland (Equipment) (May 2019)
- Commercial Rebates: Maryland (Spring 2019)
- Residential: EmPOWER Contractor Network (Spring 2019)
- Residential Rebates: Maryland (Spring 2019)
- Home Energy Profile (Summer 2019)
- Get Your Furnace Ready for Winter (Fall 2019)
- Score Big Savings this Fall with Washington Gas Rebates (Fall 2019)
- 5 Signs It's Time to Replace Your Water Heater (Spring 2019)
Energy Assistance:
- Washington Area Fuel Fund (WAFF) English (2024)
- Washington Area Fuel Fund (WAFF) English
- Washington Area Fuel Fund (WAFF) Spanish
- Washington Area Fuel Fund (WAFF) - Merger Funds Program- English
- Washington Area Fuel Fund (WAFF) - Merger Funds Program- Spanish
- Residential Essential Services (RES) Program (2025)
- Residential Essential Services (RES) Program (2024)
- Residential Essential Services (RES) Program (2023)
- Notice to D.C. Customers: Residential Essential Service (RES) Programs (February 2018)
- DC Energy Assistance (2024)
- NEW! MD Energy Assistance (2025)
- MD Energy Assistance (2024)
- NEW! VA Energy Assistance (2025)
- VA Energy Assistance (2024)
Natural Gas Safety:
- Pipeline Safety (2025)
- Pipeline Safety (2024)
- Pipeline Safety (2023)
- Natural Gas 101 eBook
- Mercaptan Scratch-And-Sniff Brochure (English & Spanish)
- Natural Gas Safety Fact Brochure (English)
- Natural Gas Safety Fact Brochure (Spanish)
- Pipeline Integrity
- Structures Over Natural Gas Service (2025)
- Natural Gas Appliance Safety
- Natural Gas Safety Advertisement
Damage Prevention:
- Call 811 Before You Dig (August 2025)
- Call 811 Before You Dig
- Blocked Sewer Line? It might be a Cross Bore. Call Before Your Clear (May 2025)
- Call Before You Clear
Additional Resources:
District of Columbia:
- D.C. Customer Handbook
- D.C. Customer Handbook (Spanish)
- NEW! D.C. Energy Essentials (Fall 2025)
- D.C. Energy Essentials (Summer 2025)
- D.C. Energy Essentials (Spring 2025)
- D.C. Energy Essentials (Winter 2024)
- D.C. Energy Essentials (Fall 2024)
- D.C. Energy Essentials (Summer 2024)
- D.C. Energy Essentials (Spring 2024)
- D.C. Customer Newsletter (Summer 2020)
- D.C. Customer Choice (May 2025)
- D.C. Customer Choice (January 2025)
- D.C. Customer Choice
- PROJECTpipes Fact Sheet
- Notice to D.C. Customers: PROJECTpipes: Property Restoration (April 2021)
- Notice to D.C. Customers: PROJECTpipes: Property Restoration (April 2019)
- Notice to D.C. Customers: PROJECTpipes Property Restoration (August 2018)
- Notice to D.C. Customers: PROJECTpipes: Property Restoration (April 2018)
- Notice to D.C. Customers: PROJECTpipes Accelerated Pipeline Replacement Program (April 2015)
- Notice to D.C. Customers: Bill Credit (September 2018)
- Notice to D.C. Customers: Purchased Gas Charge Public Hearing (February 2018)
- Notice of Rate Change for D.C. Customers (September 2024)
- Notice of Rate Change for D.C. Customers (April 2022)
- Notice of Rate Change for D.C. Customers (April 2021)
- Notice of Rate Change for D.C. Customers (March 2017)
- Notice of Rate Case Filing for D.C. Customers (March 2016)
- Notice of Rate Change for D.C. Customers (June 2013)
- Notice to D.C. Customers: Residential Essential Services (RES) Program (2025)
- Notice to D.C. Customers: Residential Essential Service (RES) Programs (2024)
- Notice to D.C. Customers: Residential Essential Service (RES) Programs (2023)
- Notice to D.C. Customers: Residential Essential Service (RES) Programs (2021)
- Notice to D.C. Customers: Residential Essential Services (RES) Programs (2019)
- Notice to D.C. Customers: Residential Essential Service (RES) Programs (2018)
- Notice to D.C. Customers – Revenue Normalization Adjustment (2010)
- Clean Affordable Energy Act of 2008
- Sustainable Energy Trust Fund Clarification
- Energy Assistance Trust Fund Clarification
Maryland:
- Maryland Customer Handbook
- Maryland Customer Handbook (Spanish)
- NEW! Maryland Energy Essentials (Fall 2025)
- Maryland Energy Essentials (Summer 2025)
- Maryland Energy Essentials (Spring 2025)
- Maryland Energy Essentials (Winter 2024)
- Maryland Energy Essentials (Fall 2024)
- Maryland Energy Essentials (Summer 2024)
- Maryland Energy Essentials (Spring 2024)
- Maryland Customer Newsletter (Summer 2020)
- Notice to Maryland Customers: Rates (Spring 2021)
- Notice to Maryland Customers: Rates (Spring 2019)
- NEW! Notice to Maryland Customers: Purchased Gas Charge Public Hearing (January 2025)
- Notice to Maryland Customers: Purchased Gas Charge Public Hearing (March 2025)
- Notice to Maryland Customers: Purchased Gas Charge Public Hearing (March 2023)
- Notice to Maryland Customers: Purchased Gas Charge Public Hearing (February 2019)
- Notice to Maryland Customers: Purchased Gas Charge Public Hearing (March 2016)
- Commercial Rebate: Bill Insert (February 2019)
- Notice to Maryland Customers: Bill Credit (September 2018)
- Maryland Existing Home Program: Bill Insert
Virginia:
- Virginia Customer Handbook
- Virginia Customer Handbook (Spanish)
- NEW! Virginia Energy Essentials (Fall 2025)
- Virginia Energy Essentials (Summer 2025)
- Virginia Energy Essentials (Spring 2025)
- Virginia Energy Essentials (Winter 2024)
- Virginia Energy Essentials (Fall 2024)
- Virginia Energy Essentials (Summer 2024)
- Virginia Energy Essentials (Spring 2024)
- Virginia Customer Newsletter (Summer 2020)
- Weather Normalization Adjustment (August 2025)
- Notice to Virginia Customers: Virginia Rate Adjustment and Weather Normalization Adjustment (Spring 2018)
- Notice to Virginia Customers: Amended CARE Plan Application
- Notice to Virginia Customers: Multi-Family Piping Pilot Program