At Washington Gas, we are committed to addressing any property damage that may occur as a result of our work. If you believe your property has been damaged, you may be eligible to file a damage claim for restoration or reimbursement. To initiate the process, simply complete and submit the Damage Claim Form below.
Once your claim is received, our team will review the details and respond within 48–72 hours. Depending on the nature of the damage, you may be contacted for additional information or to schedule an on-site inspection. We strive to ensure a fair and transparent resolution for all claims.
Please review the Frequently Asked Questions (FAQs) below for information on documentation, timelines, safety concerns, and more.
Frequently Asked Questions
To submit a damage claim, please complete and submit the Damage Claim Form online. Be sure to include any supporting documentation or photos relevant to your claim.
Please include any photos of the damage and invoices or receipts for related repairs or replacements.
You will receive a confirmation email once your Damage Claim Form has been successfully submitted and received by our team.
You will receive an initial response within 48–72 hours after your claim has been received. The timeline for final resolution or restoration may vary depending on the scope and complexity of the damage.
Once your claim is submitted, a representative from the appropriate department will reach out to you. For any questions or updates, please contact the same representative or department that initially contacted you regarding your claim.
Valid damage claims may include property restoration such as paving, landscaping, or home repairs, as well as reimbursement requests for personal property that was damaged as a result of company-related activity.
Paving restoration typically takes 45–60 days after services are rendered. This timeline allows us to schedule the appropriate contractors and obtain any required permits, which can be dependent on weather conditions and local regulations.
Yes. If you've already made repairs, please include all available photos of the original damage and copies of receipts or invoices with your claim submission.
While there is no strict deadline, we recommend submitting your claim as soon as possible after the incident to ensure timely review and resolution.
Depending on the nature and severity of the claim, a representative may schedule a site visit to inspect the damage before proceeding with restoration or reimbursement.
Reimbursements are evaluated on a case-by-case basis. Approved claims are reimbursed based on documentation, scope of responsibility, and company policy.