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PAYMENT OPTIONS

PAYMENT OPTIONS

Please check your bill to make sure that the name and address on your account are correct. This helps us provide you more efficient service should there be any questions or concerns regarding your account. Please call 703-750-1000 with any changes. Customers outside the local calling area, dial 800-752-7520.

Click below to learn more about your payment options:
  • By Mail

    Return your remittance stub with your check or money order — never send cash. Write your 10-digit account number on your check or money order for proper credit of your payment. Do not include any correspondence with your payment and do not write on or make requests on the remittance stub.

    When you pay your Washington Gas bill by check, you authorize Washington Gas to clear it electronically. Your check will not be returned to you. Your bank statement serves as proof of payment.

    If you send your payment in an envelope other than the one we provide, please address it to Washington Gas, P.O. Box 37747, Philadelphia, PA 19101-5047. Sending the payment to any other address will delay processing.

  • By Phone

    Use our Automated Services Line (703-750-7944) to pay your bill with your personal checking account, credit card or debit card. Customers outside the local calling area may dial 800-752-7520. When paying by check, you will need your current Washington Gas account number and your bank’s routing number and check­ing account number, which are listed at the bottom of the check. The routing number consists of the first nine digits and your checking account number is the second set of digits. Please do not use the last set of digits in the row — this is your check number.

    There is no charge for use of the credit card or debit card payment option.

  • Online

    Log in to the eService Center website to view or pay your current gas bill quickly and securely. Use your personal checking account, credit card or debit card to pay your bill. There is no charge for using a credit card or debit card to pay your bill.

    You also can view and pay your bill at mycheckfree.com.

    If you pay your gas bill through an online banking service, make sure the account number you enter matches the 10-digit account number printed on your Washing­ton Gas bill.

  • Walk-In Payment Centers

    Washington Gas Main Office:
    1100 H Street, NW
    Washington, DC 2000
    Monday-Friday, 8 a.m. to 4 p.m., except holidays.

    Washington Gas Anacostia/Congress Heights Of­fice:
    Note: Cash is not accepted at this location.

    2300 Martin Luther King Jr. Avenue, SE
    Washington, DC 20032
    Monday-Friday,
    8 a.m. to 4 p.m., except holidays.

    Washington Gas Frederick, Maryland Office:
    1800 N. Market Street
    Frederick, MD 21701
    Monday-Friday,
    8 a.m. to 4 p.m., except holidays.

    Washington Gas Winchester, Virginia Office:
    350 Hillandale Lane
    Winchester, VA 22602
    Monday-Friday,
    8 a.m. to 4 p.m., except holidays.

    Payments may be made by cash, check or money order at these locations.


    Drop Boxes:

    District of Columbia:
    101 Constitution Avenue, NW
    Washington, DC 20001

    2300 Martin Luther King Jr. Avenue, SE
    Washington, DC 20032

    Maryland:

    4000 Forestville Road
    Forestville, MD 20747

    1800 N. Market Street
    Frederick, MD 21701

    Virginia:
    6801 Industrial Road
    Springfield, VA 2215

    350 Hillandale Lane
    Winchester, VA 22602

    Washington Gas accepts only checks and money orders at drop boxes.

  • Global Express Authorized Locations

    Washington Gas has partnered with Global Express Financial Services ("Global Express") to provide authorized payment locations for customers to pay their natural gas bills.

    As the authorized walk-in payment provider for Washington Gas, Global Express will accept cash-only payments for Washington Gas bills at more than 300 authorized payment locations in Washington, D.C., Maryland and Virginia. Global Express will accept payments for both residential and commercial natural gas accounts.

    For your convenience, 13 of these locations are "fee free," including four in Washington, D.C., four in Maryland and five in Virginia. Only at these “fee free” locations will customers not be charged a convenience fee to make cash payments on their Washington Gas account.

    View a list of “fee free” payment locations.

    Global Express is the only authorized walk-in payment provider for Washington Gas. When making a payment, the customer should ask the agent to use the Global Express system to take their Washington Gas payment. Washington Gas can only verify walk-in payments made through the Global Express system. Payments made through other walk-in payment services cannot be verified in real-time.

    Customers making payments at authorized payment locations other than the 13 "fee free" locations will be charged a convenience fee of $1.50 per transaction. This fee is paid directly to Global Express and must be paid in cash at the time of the transaction. No portion of this fee is shared with Washington Gas.

    Search for a Global Express Payment Location near you.

    Customers who are subject to disconnection or require re-connection must call the Washington Gas Customer Service line at 703-750-1000. The customer must provide the payment authorization number, their service address and account number to a Customer Service representative. The representative will verify payment and can either stop service termination for the next business day or place a re-connection order. Payments received between 2:00 p.m. the prior day and 2:00 p.m. on the current day will be credited the same business day. Payments made after 2:00 p.m. will be posted the next business day (excluding weekends and holidays).

    For additional Global Express payment locations, call 800-989-6669.

    You may pay your gas bill through the Quick Collect service at Western Union locations nationwide. Call Western Union at 800-325-6000 or visit their website for the location nearest you and for applicable Western Union service fees.