CONTACT WASHINGTON GAS

Gas Emergency Line: 844-WASHGAS (844-927-4427) - Select option 1

If you smell gas, leave the area immediately and call 911 or the Washington Gas emergency line.

Washington Gas has specific phone numbers to address customer service, project and rebate inquiries.

Please use the drop down below to navigate to the appropriate contacts.

Customer Service

Phone

Automated Self-Service Line:
703-750-7944

Customer Service and Billing:
844-WASHGAS (844-927-4427)

View the Customer Service Phone Menu.

Shenandoah Valley, VA.:
540- 869-1111 or (800) 566-7436

To opt out of Check Conversion Program, call 1-888-862-4422 then select option 1. Please complete the online form. We will respond as soon as possible.

Email

customersupport@washgas.com

(Please note this email is not for gas emergencies)

Address

Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151

Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

For a list of walk-in-offices and drop boxes (accepting payments), visit our Payment Options page.

Hours

General Customer Service Hours:

Monday: 8 a.m. to 8 p.m.
Tuesday – Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. - 5:00 p.m.
(Except major holidays)

Gas Emergency Line

Phone

844-WASHGAS (844-927-4427)
Select option 1

Telecommunications Relay Service/TTYTTD

Phone

711 or 800-735-2258

Automatic Name Change Program

Phone

703-750-4441 (Fax)

Email

ANCP@washgas.com

Address

Attn: ANCP Desk
6801 Industrial Rd.
Springfield, VA 22151

Damage Prevention / Call Before You Dig

Phone

Washington Gas Damage Prevention Hotline: 800-428-5364

Washington, D.C.:
Miss Utility
811 or 202-265-7177

Maryland:
Miss Utility
811 or 800-257-7777

Virginia:
Va811
811 or 800-552-7001

Gas Theft Hotline

Phone

703-750-4570